BAKERY/CAKE DECORATOR

Kroger Family of Companies; Woods Cross (UT); On-site; USD 25,000 - 38,000; Full time

Job summary

Kroger Family of Companies in Woods Cross, Utah, seeks a friendly, customer-focused Bakery Associate to create an outstanding shopping experience. You will assist customers, decorate and prepare bakery items, maintain freshness, and uphold safety and cleanliness standards in a fast-paced department.

Key duties include answering product questions, sampling and suggesting bakery items, stocking and labeling merchandise, and following company policies on health, safety and loss prevention.

Qualifications

• Retail experience required
• Bakery/cake decorating experience preferred
• Ability to stay calm under pressure
• Basic math skills
• Effective communication skills

Responsibilities

• Assist customers and respond to questions about products
• Provide bakery samples and prepare bakery items per requests
• Recommend bakery items to customers
• Check product quality and freshness, monitor sell-by dates
• Decorate cakes, pastries, cupcakes, cookies
• Label, stock, sign, and inventory department merchandise
• Report ordering/shipping discrepancies
• Navigate store layout and locate products for customers
• Maintain inventory awareness and note discrepancies
• Follow health, safety and regulatory regulations
• Follow merchandising, customer service, labor, expense and safety rules
• Reinforce safety programs and report unsafe conditions
• Inspect equipment and report repair needs
• Report safety risks incl robbery/theft/fraud
• Perform essential job functions with/without accommodation

Skills

Customer service

Communication skills

Stress management

Math skills

Bilingual (second language)

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing