BAKERY/CAKE DECORATOR

Kroger Family of Companies; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Topeka, KS seeks a bakery/customer service associate to assist customers, answer questions, and maintain a clean, safe department environment.

You will learn about department products, assist with decorating and baking tasks, stock items, and ensure quality and safety standards are followed.

Qualifications

• Retail experience or familiarity with customer service environments.
• Bakery or cake decorating experience is preferred.
• Ability to stay calm and effective in stressful situations.
• Basic math skills for transactions and measurements.
• Strong communication skills for customer interactions.
• Desire or ability to communicate in a second language is beneficial.

Responsibilities

• Gain and maintain knowledge of products in the department and respond to questions.
• Offer product samples and assist with bakery items including wedding cakes as requested.
• Recommend bakery items to customers to meet their needs.
• Check product quality and freshness; review sell by dates and use equipment properly.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products for customers; stay updated on ads.

Skills

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing