BAKERY/CAKE DECORATOR

Kroger Family of Companies; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies in Albuquerque is seeking a bakery associate to create outstanding customer experiences, keep a safe, clean environment, and assist the department manager in meeting sales and quality standards. You will answer questions, know products, offer samples, bake wedding cakes on request, decorate items, and ensure freshness by checking dates and using bakery equipment.

Strong communication, basic math, and the ability to handle stress are required; second language skills are

Qualifications

• Retail experience in a customer-focused environment.
• Bakery or cake decorating experience.
• Ability to handle stressful situations.
• Basic math skills.
• Effective communication skills.
• Second language skills (spoken, reading, or writing) preferred.

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of department products and respond to questions; suggest items.
• Offer samples and assist with bakery requests; bake wedding cakes per customer requests using proper equipment.
• Recommend bakery items to ensure customers find what they want.
• Check product quality and freshness; monitor dates and operate bakery equipment safely.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies in product ordering/shipping to the department manager.
• Navigate store layout to locate products and stay current with ads.
• Maintain inventory awareness and note stock discrepancies.
• Adhere to health, safety, and civil code regulations; follow loss prevention and safety procedures.
• Report safety risks or illegal activity and assist management as needed.
• Perform essential job functions with or without reasonable accommodation.

Skills

Retail experience

Bakery/cake decorating experience

Stress management

Basic math

Communication skills

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing