BAKERY/CAKE DECORATOR

Kroger Family of Companies; Waukesha (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery department team member to deliver exceptional customer service in-store. You will assist with daily bakery operations, decorating items, stocking, and ensuring product quality and safety.

The role emphasizes welcoming customers, answering questions, and maintaining a clean, organized bakery area. Responsibilities include sample giving, cake decoration, inventory control, and collaboration with the department manager to meet sales goals while

Qualifications

• Retail experience required or preferred.
• Bakery/cake decorating experience preferred.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Excellent communication skills.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals and monitor quality standards.
• Answer questions and respond to product inquiries across the department and store.
• Gain knowledge of products and suggest items where appropriate.
• Offer samples, prepare bakery items including wedding cakes using proper equipment.
• Recommend bakery items to meet customer needs.
• Check product quality, review sell-by dates, and use bakery equipment per guidelines.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Understand store layout and locate products; stay current with ads.
• Maintain awareness of inventory conditions and note discrepancies.
• Adhere to health, safety, and civil code regulations.
• Follow merchandising, customer service, labor, safety, and loss prevention rules.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Report safety risks, incidents, and illegal activity; notify management.
• Perform essential job functions with or without accommodation.

Skills

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing