BAKERY/CAKE DECORATOR

Kroger Family of Companies; Richmond (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Family of Companies is seeking a Bakery Associate to provide exceptional customer service and support in a busy retail bakery environment in Richmond, MI. You will answer questions, suggest products, and help customers discover new items while maintaining a welcoming storefront.

Responsibilities include assisting with bakery item preparation and decoration, labeling and stocking merchandise, and ensuring freshness and safety standards are met.

Qualifications

• Retail experience is required for handling customers and sales environments.
• Strong communication helps answer questions and suggest products.
• Ability to stay calm and effective in stressful situations.
• Basic math helps with transactions and measuring ingredients.
• Bakery knowledge aids in decorating and preparing baked goods.

Responsibilities

• Create an outstanding customer experience through service and answering questions about products.
• Assist department manager to meet sales and profit goals and monitor quality standards.
• Lead customers to appropriate bakery items and offer samples of baked goods.
• Prepare and decorate bakery items such as cakes, pastries and cookies.
• Label, stock, and inventory department merchandise and report discrepancies.
• Maintain cleanliness and ensure compliance with health and safety regulations.
• Identify and communicate safety risks and equipment needs to management.

Skills

Retail experience

Communication

Stress management

Basic math

Bakery knowledge

Tools

Bakery equipment

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing