Bakery/Cake Decorator

Kroger; Sparks (NV); Sur place; USD 16 531 000 - 22 042 000; Plein temps

Résumé du poste

Kroger in Sparks, NV seeks a bakery associate to create an outstanding customer experience and maintain a clean, safe department environment. You will assist the department manager in meeting sales goals while answering questions about products and offering bakery recommendations.

You will prepare and decorate bakery items, inventory stock, monitor freshness, and follow health and safety guidelines while delivering friendly, efficient service to every customer.

Qualifications

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills
• Second language: speaking, reading and/or writing

Responsabilités

• Answer questions about products sold within the department and store to help customers feel welcome and appreciated
• Gain knowledge of bakery products and respond to questions or offer suggestions
• Prepare bakery items and wedding cakes using proper equipment
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Ensure product quality and monitor sell-by dates; operate bakery equipment safely
• Adhere to health, safety and store policies; report safety or fraud concerns

Connaissances

Customer service

Bakery knowledge

Stress tolerance

Math skills

Communication skills

Description du poste

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing