Bakery-Cafe Shift Lead & Guest Service Coach

Panera Bread Company; Cartersville (GA); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Panera in Cartersville, GA is seeking a Shift Supervisor to oversee daily bakery-cafe operations and drive guest satisfaction. You will coach team members, ensure safety standards, and help achieve sales goals while maintaining a clean and welcoming environment.

The role involves leading front-line staff, delivering exceptional customer service, and collaborating with management to improve cafe health and performance. Flexible hours including nights and weekends are required.

Formación

• 1+ year restaurant supervision experience preferred.
• ServSafe certification a plus.
• Completed Team Leader Development Program.
• Willingness to pass background check.
• Flexible availability including nights and weekends.

Responsabilidades

• Supervise daily bakery-cafe operations to meet company standards.
• Coach and lead team to achieve shift goals and service quality.
• Drive sales goals through effective coaching and execution of processes.
• Maintain a clean, safe, and well-maintained cafe environment.
• Provide exceptional guest service and guest relations.
• Support AGMs/GM with team development and engagement.

Conocimientos

Team leadership

Coaching

Guest service

Food safety knowledge

Communication

Descripción del empleo

Panera in Cartersville, GA is seeking a Shift Supervisor to oversee daily bakery-cafe operations and drive guest satisfaction. You will coach team members, ensure safety standards, and help achieve sales goals while maintaining a clean and welcoming environment.

The role involves leading front-line staff, delivering exceptional customer service, and collaborating with management to improve cafe health and performance. Flexible hours including nights and weekends are required.