Bakery Assistant Manager - Lead Team & Customer Experience

Roggenart Bakery Bistro & Cafe; Ellicott City (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employee discount

Job summary

Roggenart Bakery Bistro & Cafe in Ellicott City, MD is seeking an Assistant Manager to lead daily operations and inspire a team to deliver exceptional customer service in a fast-paced bakery environment.

You will coach staff, manage scheduling, ensure quality product and safe food handling, and drive sales through strong leadership and teamwork. Experience in restaurant management and Serv Safe certification are preferred.

Qualifications

• 1 year of experience in customer service management.
• 1 year of restaurant/kitchen management.
• Extensive food knowledge.
• Computer literacy.

Responsibilities

• Supervise and motivate the store team to drive sales and service.
• Coach, give feedback, reward and recognize accomplishments.
• Promote a fun, positive work environment with open communication.
• Set goals and delegate responsibilities to ensure smooth operations.
• Train staff to deliver legendary customer service.
• Ensure product quality and proper serving procedures.
• Collect customer feedback and respond to local community needs.
• Oversee inventory, store setup, hygiene, and product layout.
• Lead by example and take ownership of store processes.
• Monitor business indicators to identify problems and opportunities.

Job description

Roggenart Bakery Bistro & Cafe in Ellicott City, MD is seeking an Assistant Manager to lead daily operations and inspire a team to deliver exceptional customer service in a fast-paced bakery environment.

You will coach staff, manage scheduling, ensure quality product and safe food handling, and drive sales through strong leadership and teamwork. Experience in restaurant management and Serv Safe certification are preferred.