Baker Act/Marchman Act Specialist

David Lawrence Center; Naples (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Immediate PTO Accrual

Full Benefits W/401k

Professional Development & Tuition  

Wellness Programs & EAP

Licensure & Certification Assistance

Job summary

David Lawrence Centers For Behavioral Health is seeking a Baker Act/Marchman Act Specialist to manage front desk operations in Naples, FL. The role supports Baker Act and Marchman Act processes, coordinates daily schedules, and assists providers with telehealth services.

The position requires strong communication, organizational skills, and the ability to handle confidential information; health and immunization trainings are required. Competitive benefits and PTO offered.

Qualifications

• High school diploma or equivalent is required.
• Associates or Bachelor's degree in a relevant field preferred.
• One year of experience in a hospital, medical, behavioral health, or administrative setting preferred.
• Microsoft Office 365 and EMR experience strongly preferred; staying compliant on trainings and immunizations is required.

Responsibilities

• Provide front desk coverage and assist clients, families, staff and visitors.
• Manage visitation and perform other front desk duties.
• Maintain a safe, organized lobby and answer the phone system.
• Coordinate Baker Act and Marchman Act processes and prepare related petitions.
• Schedule after-hours psychiatric evaluations and coordinate telehealth services.
• Upload and maintain provider schedules in the EMR and coordinate jail telehealth consultations.
• Assist with intake processes and collecting and filing required documentation.

Skills

Communication

Interpersonal skills

Organizational skills

Compassionate approach

Education

High school diploma or equivalent

Associates or Bachelor's degree in a relevant field

Tools

Microsoft Office 365

Electronic Medical Records (EMR)

Video conferencing tools

Job description

Job Title

Baker Act/Marchman Act Specialist

Location

Naples, Florida

Company

David Lawrence Centers For Behavioral Health

Job Type

• Full-Time & Salaried/Exempt
• Friday Through Monday, 12PM-10PM
• OFF Tuesday Through Thursday

Salary

$40,000 (Ultimate Compensation based on experience, education, language skills and potential impact).

Hiring Incentives

• Immediate PTO Accrual
• Full Benefits W/401k
• Professional Development & Tuition Programs
• Wellness Programs & EAP
• Licensure & Certification Assistance

Job Summary

Provides customer service, manages phone calls and visitation, and supports a safe, orderly, and welcoming front desk environment. In addition to front desk duties, this role works closely with Baker Act and Marchman Act processes and provides support to providers by coordinating daily schedules and telehealth services. Responsibilities also include preparing and filing Baker Act and Marchman Act petitions and assessments, coordinating and managing court-related requirements, and working with families and guardian advocates and other Baker Act and Marchman Act related tasks.

Key Responsibilities

• Provide front desk coverage by assisting clients, families, staff and visitors.
• Manage visitation and perform other front desk-related duties as assigned.
• Maintain a safe, organized, and welcoming lobby environment while answering phone system.
• Check in voluntary CSU and Detox clients seeking inpatient services and assist them with the intake process.
• Schedule after-hours psychiatric evaluations for minors and monitor compliance with the 12-hour requirement under the Florida Baker Act.
• Prepare daily provider schedules and assign clients.
• Upload and maintain provider schedules in the electronic medical record system.
• Coordinate providers for jail telehealth consultations.
• Coordinate telehealth evaluations and manage the iPad with clients during appointments.
• Prepare and file Baker Act petitions, Marchman Act petitions, and Marchman Act documentation.
• Support Baker Act and Marchman Act court processes and coordinate court-related documentation when needed.
• Attach court documents and other required records to the appropriate client chart.
• Enter required Baker Act information into the AHCA database accurately and within established timeframes.
• Assist with obtaining a family member or volunteer guardian advocate for clients when required.
• Break down and organize discharged client charts.
• Meet with families as needed to provide information, support coordination, and address process-related questions.

Qualifications

• High school diploma or equivalent = Required
• Associates or Bachelor's degree in a relevant field such as business, hospitality, psychology, healthcare administration, or social work = Preferred
• One year of experience in a hospital, medical, behavioral health, or administrative setting = Preferred
• Strong communication and interpersonal skills, with a compassionate approach to client and family interactions = Required
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced setting = Required
• Experience working with confidential and protected information = Preferred
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred
• Staying compliant on all trainings and immunizations = Required
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check = Required

Physical Requirements

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.