BAHS Clinical Specialist: Surgical Support & Education

Demant; United States; On-site; USD 90,000 - 95,000; Full time

Job summary

Oticon Medical in the United States seeks a Clinical Specialist to provide on-site clinical support, manage candidacy and programming for BAHS, and assist surgeons during procedures. This role partners with the Territory Manager to drive adoption across top accounts and education programs, requiring travel and strong CRM skills.

The position emphasizes clinical leadership, patient outcomes, and collaboration with Sales, Marketing, and Clinical Affairs to meet regional objectives.

Qualifications

• Master's or Au.D. degree in Audiology or related clinical discipline.
• Certificate of Clinical Competence (CCC-A) or ABA Certification.
• Minimum three years of clinical audiology and/or industry experience with implantable hearing solutions, including Bone Anchored Hearing Systems (BAHS).
• Excellent presentation, communication, and interpersonal skills.
• Strong organizational, planning, and territory management abilities.
• Ability to travel extensively throughout the assigned territory, including overnight travel as required.
• Proficiency with CRM systems and Microsoft Office applications.
• Ability to educate healthcare professionals and influence clinical adoption.

Responsibilities

• Provide on-site clinical support for patient evaluations, fittings, troubleshooting, follow-up appointments, and complex patient cases.
• Serve as the clinical expert for Oticon Medical BAHS, providing guidance on candidacy, programming, patient management, and best clinical practices.
• Provide clinical and technical support during surgical procedures while serving as a trusted resource for surgeons and operating room personnel before, during, and after implantation.
• Support the successful launch and adoption of new products, accessories, software, and clinical solutions.
• Participate in the company's clinical on-call support program as assigned.
• Deliver educational programs and hands-on training to audiologists, physicians, office personnel, residents, students, and other healthcare professionals.
• Conduct product demonstrations and clinical presentations at customer sites, regional meetings, and national conferences.
• Educate customers on product features, clinical applications, competitive differentiation, and best practices to improve patient outcomes.
• Assist customers in successfully integrating Oticon Medical products into their clinical workflow.
• Partner with the Territory Manager to develop and execute strategic account plans that support regional business objectives.
• Identify opportunities to expand utilization within existing accounts while developing new clinical relationships.
• Collaborate on account prioritization, customer engagement strategies, and business development initiatives.
• Maintain a consistent field presence (10 face-to-face field visits per week) as reviewed and approved by your manager.
• Assist in achieving regional sales objectives through clinical expertise and customer partnership.
• Develop strong relationships with key opinion leaders, referral sources, educational institutions, and hearing healthcare professionals.
• Support customer retention by delivering exceptional clinical service and timely follow-up.
• Identify customer needs and coordinate appropriate internal resources to resolve issues promptly.
• Gather competitive intelligence and communicate market trends, customer feedback, and product opportunities to Sales Leadership and Marketing.
• Maintain accurate, timely documentation of customer interactions, account updates, opportunities, clinical activities, and business plans within CRM.
• Utilize CRM, Business Intelligence tools, and available analytics to improve territory effectiveness.
• Maintain current customer contact information and account segmentation.
• Prepare reports, territory updates, and business reviews as requested.
• Complete required administrative responsibilities accurately and on time.

Skills

Presentation skills

Communication

Interpersonal skills

CRM proficiency

Territory management

Microsoft Office

Travel readiness

Education

Master's or Au.D. in Audiology

CCC-A or ABA Certification

Tools

CRM systems

Microsoft Office

Job description

Oticon Medical in the United States seeks a Clinical Specialist to provide on-site clinical support, manage candidacy and programming for BAHS, and assist surgeons during procedures. This role partners with the Territory Manager to drive adoption across top accounts and education programs, requiring travel and strong CRM skills.

The position emphasizes clinical leadership, patient outcomes, and collaboration with Sales, Marketing, and Clinical Affairs to meet regional objectives.