Baggage Service Agent (BSO)

G2 Secure Staff; Arlington (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Menzies Aviation in Arlington, VA is seeking a Baggage Agent to support baggage handling operations and uphold high safety standards.

You will manually or mechanically load and unload baggage, process operational data, and perform baggage sortation duties while maintaining focus on customer service and teamwork. Shift hours are evenings, with responsibilities across weather conditions and airport operations.

Qualifications

• Customer and safety focus.
• Full Driving License.
• Ability to lift and move heavy baggage and work outdoors in all weather.
• Flexibility to adapt to changing priorities and situations.
• Respectful, supportive and friendly approach.

Responsibilities

• On-load and off-load baggage manually or mechanically.
• Gather, input and process data and documentation for operation.
• Undertake baggage sortation duties safely and efficiently.
• Carry out area hazard checks.
• Carry out Head-set duties and communicate with the flight deck.

Skills

Customer focus

Safety conscious

Full driving license

Heavy baggage handling

Flexible/adaptable

Respectful approach

Education

High School or higher

Job description

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety, efficiency, and teamwork. With a strong commitment to company policies and procedures, they help create a smooth and seamless airport experience.

What you will be doing:

• On-load and off-load baggage manually or mechanically, in accordance with the relevant training received.
• Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation, by manual, automated or computerised systems, including weather reporting.
• Undertake all relevant baggage sortation duties in a safe and efficient manner.
• Carry out area hazard checks.
• Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received.

Shift : 18:00-0100 (closing; until last inbound flight)

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Customer and safety focus
• Full Driving License
• The ability to lift and move heavy baggage and work outdoors in all weathers.
• Flexibility and the ability to adapt to changing priorities and situations
• Respectful, supportive and Friendly approach

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.