Baggage Service Agent (BSO)

Menzies Aviation LATAM; Arlington (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation LATAM is seeking a Baggage Agent to support baggage handling and ensure a smooth airport operation. You will work to meet safety standards while delivering reliable service in a dynamic environment.

You will be responsible for loading/unloading baggage, data entry for operations, and coordinating with flight crews as trained, with a focus on teamwork and accuracy in all tasks.

Qualifications

• Customer-focused and safety-conscious baggage handling.
• Valid Full Driving License.
• Ability to lift/move heavy baggage and work outdoors in all weather.
• Flexibility to adapt to changing priorities and situations.
• Respectful, supportive and friendly attitude.

Responsibilities

• On-load and off-load baggage manually or with equipment.
• Collect and process data and documentation for operations.
• Perform baggage sortation duties safely and efficiently.
• Conduct area hazard checks.
• Coordinate headset communications with flight crew per training.

Skills

Customer focus

Safety awareness

Driving license

Heavy baggage handling

Flexibility

Job description

Description

People. Passion. Pride. This is what has driven our team since 1833.

Job Details

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety, efficiency, and teamwork. With a strong commitment to company policies and procedures, they help create a smooth and seamless airport experience.

What You Will Be Doing

• On-load and off-load baggage manually or mechanically, in accordance with the relevant training received.
• Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation, by manual, automated or computerised systems, including weather reporting.
• Undertake all relevant baggage sortation duties in a safe and efficient manner.
• Carry out area hazard checks.
• Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received.

Shift

18:00-0100 (closing; until last inbound flight)

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Customer and safety focus
• Full Driving License
• The ability to lift and move heavy baggage and work outdoors in all weathers.
• Flexibility and the ability to adapt to changing priorities and situations
• Respectful, supportive and Friendly approach

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.