Backroom Supervisor — Customer Service & Inventory

Walmart; Mayagüez (PR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off (PTO)

Sam’s Club Membership

Live Better U education benefit

Job summary

Walmart and Sam’s Club in Mayagüez, PR are seeking a customer-focused associate for full-time duties. You will help customers, guide purchasing decisions, locate merchandise, and resolve issues while maintaining a safe, clean store environment.

The role includes supervising associates, assisting with shopping flow, handling claims per policies, and supporting backroom processes. Competitive pay with benefits is offered.

Qualifications

• Minimum Qualifications: Will meet all store requirements to handle and/or sell firearms, such as CBC, Firearms Authorization Training, and state requirements; will complete all trainings and assessments.

Responsibilities

• Provides customer service by acknowledging customers, identifying needs, assisting with purchases, locating merchandise, resolving issues, and promoting products and services.
• Provides direction to associates on customer service approaches to resolve complaints within guidelines.
• Maintains area responsibilities including proper handling of claims and returns, organizing supplies, identifying shrink and damages, and maintaining a safe environment.
• Supervises associates across departments, assigns duties, and conducts daily meetings; participates in hiring, training, coaching and evaluations.
• Ensures proper execution of customer inventory flow, backroom standards, freight processing, and backroom readiness for incoming freight.

Job description

Walmart and Sam’s Club in Mayagüez, PR are seeking a customer-focused associate for full-time duties. You will help customers, guide purchasing decisions, locate merchandise, and resolve issues while maintaining a safe, clean store environment.

The role includes supervising associates, assisting with shopping flow, handling claims per policies, and supporting backroom processes. Competitive pay with benefits is offered.