Backfill - Tealeaf Admin or Analyst - EAD or GC or USC

USM; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a Tealeaf Admin or Analyst in Philadelphia. The role involves performing ad hoc analysis on customer experiences, implementing Tealeaf for new digital assets, and providing user coaching. Candidates should have 3-5 years of experience with Tealeaf and data analysis skills. Local availability is required, with potential for partial remote work after a proven track record. Competitive compensation and an engaging environment await suited professionals.

Qualifications

• Minimum of 3-5 years experience with Tealeaf implementation, administration, and configuration.
• Familiarity with Adobe SiteCatalyst at the user level.
• Ability to perform data analysis and present findings.

Responsibilities

• Conduct ad hoc Tealeaf analysis and reporting on customer journey.
• Provide user coaching and best practices for Tealeaf.
• Create custom Tealeaf events and configurations based on business needs.

Skills

Tealeaf analysis

Data analysis

Excel proficiency

Communication skills

Job description

Backfill - Tealeaf Admin or Analyst - EAD or GC or USC

Backfill - Tealeaf Admin or Analyst - EAD or GC or USC

Duration: 6+ Months

Phila, PA

Responsibilities

• Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.
• Provide user coaching on the use of Tealeaf and best practices.
• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
• Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.).
• Create custom Tealeaf events and configurations based upon explicit business needs and best practices.
• Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.
• Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.
• Tealeaf implementation, administration, configuration – PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience)
• Tealeaf analytics and replay configuration – Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience)
• Tealeaf deep‑dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience)
• Familiarity (at the user level) with other analytics tools such as Adobe SiteCatalyst
• Professional, communication/presentation skills, focus on value‑added delivery
• Local availability / on‑site (after 3‑6 months of proven track record partial remote work may be discussed)

Desired Competencies

• Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
• Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them.
• Ability to work seamlessly and efficiently with both local and remote teams, and manage follow‑up on a large number of diverse issues/questions.
• Proficient with Excel for data analysis, e.g., pivot tables.

navyar @usmsystems.com
703-953-1819
You can reach me at navyar(at)usmsystems.com or 703-953-1819