Tealeaf Analytics Specialist - Customer Journey Insights

USM; Wilmington (DE); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT staffing firm in Wilmington is seeking a Tealeaf Analyst to perform business analysis and improve customer experience through digital assets. The ideal candidate will have 3-5 years of hands-on experience in Tealeaf implementation and analytics, with a focus on presenting actionable insights. Strong communication skills and proficiency with data analysis tools like Excel are essential. The role includes opportunities for remote collaboration and includes a structured interview process.

Qualifications

• 3-5 years of experience in Tealeaf implementation, including PCA, Canisters, Portal, Replay server.
• Experience with Tealeaf analytics and replay configuration.
• Strong ability to perform data analysis and present findings.

Responsibilities

• Perform business ad hoc Tealeaf analysis, reporting on customer journey.
• Provide user coaching on Tealeaf best practices.
• Conduct exploratory analysis to identify improvement opportunities.

Skills

Tealeaf implementation, administration, configuration

Tealeaf analytics and replay configuration

Data analysis

Excel proficiency

Communication/presentation skills

Job description

A leading IT staffing firm in Wilmington is seeking a Tealeaf Analyst to perform business analysis and improve customer experience through digital assets. The ideal candidate will have 3-5 years of hands-on experience in Tealeaf implementation and analytics, with a focus on presenting actionable insights. Strong communication skills and proficiency with data analysis tools like Excel are essential. The role includes opportunities for remote collaboration and includes a structured interview process.