Tealeaf Analyst-Need GC and USC

USM; Wilmington (DE); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT staffing firm in Wilmington is seeking a Tealeaf Analyst to perform business analysis and improve customer experience through digital assets. The ideal candidate will have 3-5 years of hands-on experience in Tealeaf implementation and analytics, with a focus on presenting actionable insights. Strong communication skills and proficiency with data analysis tools like Excel are essential. The role includes opportunities for remote collaboration and includes a structured interview process.

Qualifications

• 3-5 years of experience in Tealeaf implementation, including PCA, Canisters, Portal, Replay server.
• Experience with Tealeaf analytics and replay configuration.
• Strong ability to perform data analysis and present findings.

Responsibilities

• Perform business ad hoc Tealeaf analysis, reporting on customer journey.
• Provide user coaching on Tealeaf best practices.
• Conduct exploratory analysis to identify improvement opportunities.

Skills

Tealeaf implementation, administration, configuration

Tealeaf analytics and replay configuration

Data analysis

Excel proficiency

Communication/presentation skills

Job description

Tealeaf Analyst------------Need GC and USC

Businesses face challenges every day building responsive and agile IT capabilities to grow and stay ahead. Since everyone has access to the same tools, your competitive advantage directly depends on how you apply technology – on the people leading, supporting and optimizing your IT initiatives. USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to sustain a truly competitive advantage in this fast-moving environment. USM has offices throughout the US and offshore delivery centers in India. USM is a certified Minority Business Enterprise and is a CMMi Level 3 Organization.

USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and most recently was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area – Washington Business Journal (2016).

6+ Months

Interview process: Telephone screen followed by an In person Interview

Need GC and USC

• Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.


• Provide user coaching on the use of Tealeaf and best practices.


• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.


• Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.).


• Create custom Tealeaf events and configurations based upon explicit business needs and best practices.


• Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.


• Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.


• Tealeaf implementation, administration, configuration – PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience) - MUST HAVE


• Tealeaf analytics and replay configuration – Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience) - MUST HAVE


• Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience) - MUST HAVE


• Professional, communication/presentation skills, focus on value-added delivery


• Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.


• Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions


• Proficient with Excel for data analysis, ex. pivot tables

If you are interested in the below position please forward your profile to preethib@usmsystems(dot)com or call me on703 468 0398