Backend Engineer, AI-Driven Support Platform

United States Digital Space LLC

San Francisco (CA)

On-site

USD 133,000 - 184,000

Full time

14 days+

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Job summary

United States Digital Space LLC is hiring a Software Engineer to help rebuild and scale our support infrastructure. You will own backend systems for voice, chat, and routing, and implement AI-powered self-service features and real-time summarization.

Expect collaboration with Product, Design, and Operations, with on-call rotations and a comp policy including a bonus and equity. The role emphasizes building reliable, scalable backend services, integrating LLMs for intelligent deflection and

Qualifications

3+ years developing software in a production environment at scale.
Experience with Ruby on Rails or comparable frameworks.
Experience working with transactional databases and caching systems.
Exposure to architectural patterns of large, high-scale web applications.
Appreciation of maintainable and well-tested code.
Desire to learn and dive into the deepest levels of how things work.
Startup experience is a plus.

Responsibilities

Design, develop, test, refactor and scale backend implementations of new and existing consumer product features.
Write clean, efficient, well-tested backend code, and occasionally contribute on frontend or mobile features.
Set up monitoring and dashboards to catch issues early.
Build strong, resilient APIs in collaboration with the mobile team.
Collaborate with cross-functional teams to understand member struggles and craft solutions.
Proactively improve reliability and scalability of our systems.
Uphold high technical standards across the Engineering org.
Solve complex, multi-domain problems with the team.