Back Office Gaming Support Specialist with German and English - Relocation to Sofia

TELUS Digital; Deutschland; On-site; USD 17,580 - 21,057; Full time

Benefits offered by this job

€1,500 gross welcome bonus

Relocation bonus of €1,500

21 days of company-provided accommodation

Fully paid training

Additional health insurance

Positive international working environment

Career development opportunities

More than fifty benefits and services to choose from

Job summary

An international digital services provider is seeking passionate Back Office Gaming Support Specialists with fluent German to join their Game Support Team in Sofia, Bulgaria. You'll assist players with issues, enhance their experience, and contribute to team success in a positive and international environment. This role offers a welcome bonus, relocation support, and various benefits to ensure your welfare and growth.

Qualifications

• Fluency in German and a good command of English.
• Gaming experience and ability to relate to a player's perspective.
• Desire to help players and contribute to team success.

Responsibilities

• Assist players with issues they might experience or report.
• Provide the ultimate player experience.
• Communicate player feedback to appropriate teams.
• Collaborate with the team to improve processes.

Skills

Fluency in German

Good command of English

Gaming experience

Player empathy

Understanding of Player Support

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.*

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• *Join us in March and receive a €1,500 gross welcome bonus, paid in two installments.*
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us:

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.