Back of House Director

Chick-fil-A; Riverview (FL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Complimentary meals during shifts

Monthly cell phone contribution

Annual uniform allotment

Employee referral program

Flexible scheduling

Closed on Sundays

Job summary

Chick-fil-A Balm Road is seeking a Back of House Director to lead the kitchen, uphold food safety standards, and develop a high-performing team. This role focuses on operations, quality, and guest experience, driving efficiency and excellence behind the scenes.

The successful candidate will coach staff, manage inventory and costs, and collaborate with leadership to ensure consistent, high-quality food and a caring service culture.

Qualifications

• 3+ years of leadership experience in Back of House, ideally with Chick-fil-A.
• Ability to communicate effectively in English, both verbally and in writing.
• Deep understanding of food safety standards, kitchen procedures, and inventory management.

Responsibilities

• Lead, coach, and motivate the Back of House team to achieve excellence in performance and teamwork.
• Model Chick-fil-A Balm Road's Empower, Develop and Serve leadership philosophy daily.
• Cultivate a positive, disciplined, and unified kitchen culture where every team member feels valued and equipped.
• Communicate expectations clearly and consistently, providing constructive feedback and encouragement.
• Foster an environment of accountability, growth, and mutual respect.
• Oversee daily kitchen operations including food preparation, cooking, quality control, and presentation.
• Ensure compliance with Chick-fil-A standards for food safety, cleanliness, and operational procedures.
• Monitor inventory, food cost, and waste to drive profitability and stewardship.
• Maintain a clean, organized, and efficient workspace that supports team productivity.
• Execute opening, mid, and closing procedures with precision and consistency.

Skills

Leadership

Communication

Food safety knowledge

Inventory management

Cost management

Problem-solving

Flexible schedule

Job description

Back of House Director

About Chick-fil-A Balm Road

At Chick-fil-A Balm Road, we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Excellence - Excellence is our standard.
• Teamwork - We succeed together.
• Humility - We remain teachable.
• Ownership - We own the outcome.
• Servant Leaders - We put others first.

We're not just a restaurant, we're a place where we provide a culture of care, set the standard for hospitality and serve our community with heart.

Position Summary

The Back of House Director ensures excellence in every aspect of kitchen operations, from food quality and safety to team development and workflow efficiency. This leader sets the tone for excellence behind the scenes, empowering the kitchen team to deliver consistent, high-quality food that supports an outstanding guest experience.

The BOH Director leads with care, discipline, and clarity, overseeing systems, processes, and people that uphold Chick-fil-A's high standards. As a key member of the leadership team, this individual helps bridge operational execution with people development, ensuring both production and purpose thrive in harmony.

Key Responsibilities

Leadership & Culture

• Lead, coach, and motivate the Back of House team to achieve excellence in performance and teamwork.
• Model Chick-fil-A Balm Road's Empower, Develop and Serve leadership philosophy daily.
• Cultivate a positive, disciplined, and unified kitchen culture where every team member feels valued and equipped.
• Communicate expectations clearly and consistently, providing constructive feedback and encouragement.
• Foster an environment of accountability, growth, and mutual respect.

Kitchen & Operational Excellence

• Oversee daily kitchen operations including food preparation, cooking, quality control, and presentation.
• Ensure compliance with Chick-fil-A standards for food safety, cleanliness, and operational procedures.
• Monitor inventory, food cost, and waste to drive profitability and stewardship.
• Maintain a clean, organized, and efficient workspace that supports team productivity.
• Execute opening, mid, and closing procedures with precision and consistency.
• Partner with the Director of Operations to ensure smooth coordination between FOH and BOH teams.
• Analyze kitchen performance and implement improvements in efficiency and quality.

Team Development

• Recruit alongside Talent/Training Director, train, and onboard new BOH team members in partnership with leadership.
• Provide ongoing coaching and performance feedback to develop team members’ skills and confidence.
• Identify and invest in potential leaders, preparing them for future advancement.
• Conduct training on safety, food handling, and Chick-fil-A's operational best practices.
• Celebrate progress and recognize excellence to build morale and engagement.

Food Quality & Safety

• Ensure all food meets Chick-fil-A's gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs. and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A City Gate's standards of excellence, integrity, and professionalism in all interactions.

Qualifications

• 3+ years of leadership experience in Back of House, ideally with Chick-fil-A
• Ability to communicate effectively in English, both verbally and in writing.
• Deep understanding of food safety standards, kitchen procedures, and inventory management.
• Strong communication, organization, and problem-solving skills.
• Demonstrated ability to lead and motivate a team in a high-paced environment.
• Financial and operational acumen, including waste reduction and cost management.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Preferred Attributes

• A servant-hearted leader who values excellence and teamwork.
• A hands-on operator who thrives in a fast-paced, high-standard environment.
• A developer of people who builds skill and confidence in others.
• A culture builder who brings energy, humility, and care to every shift.

Compensation & Benefits

Pay

• $24-$25 per hour X 45 hours per week (40 regular + 5 overtime) and performance-based bonus potential

Health Benefits

• Employer Contribution to Medical, Dental, and Vision Insurance

Paid Time Off

• 1 week PTO eligibility (after 6 months of employment)

Additional Perks

• Complimentary meals during shifts
• Monthly cell phone contribution
• Annual uniform allotment
• Employee referral program
• Flexible scheduling and closed on Sundays
• Leadership development and scholarship opportunities

Schedule

• 6, 8, 10, or 12-hour shifts
• Monday to Friday, weekend availability, holidays, day/night shifts, overtime as needed

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.