Back of House/Kitchen Manager

Hampton Chocolate Factory; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

A rewarding work culture

Competitive pay including tips

Quarterly Bonus

Quarterly PTO

Clear pathways for career advancement

Job summary

Hampton Chocolate Factory is seeking a Back of House/Kitchen Manager to lead a hospitality-driven team focused on operational excellence and guest satisfaction. You will mentor staff, manage inventory and ordering, and partner with the General Manager on seasonal initiatives to elevate performance.

In a fast-paced setting, you will drive organization, implement efficiency improvements, and foster a culture of accountability and growth across the store.

Qualifications

• Experience leading high-volume restaurant shifts and teams.
• Strong communication with leadership and staff.
• Inventory management and ordering experience.
• Ability to maintain food safety and cleanliness.
• Flexible availability including weekends.
• Must be 18+ years of age.

Responsibilities

• Lead shift operations with cost awareness, labor management, and guest satisfaction.
• Oversee high-volume shifts up to 15 team members with energy and attention to detail.
• Mentor and develop team members toward future leadership roles.
• Maintain food safety, cleanliness, and health-compliance standards.
• Collaborate with General Manager on seasonal initiatives and operational improvements.
• Communicate feedback from guests and staff to leadership.
• Troubleshoot basic tech issues (Toast, 7Shifts, Monday.com) and escalate when needed.
• Train new hires and onboard them into daily operations and culture.

Skills

Leadership

Inventory management

Shift management

Team development

Customer service

Tools

Toast

7Shifts

Monday.com

Job description

ABOUT THE ROLE:

As the Back of House/Kitchen Manager at Hampton Chocolate Factory, you will lead a team passionate about hospitality and operational excellence, guiding them in skill development and growth within our customer service-driven store. You’ll play a critical role in mentoring team members to become future leaders by fostering a culture of accountability, empowerment, and continuous improvement. You will primarily focus on managing store inventory, ordering, and optimization. You are results-driven with a sharp operational mindset, always seeking strategic ways to elevate the guest experience and optimize performance.

In our fast-paced and ever-evolving environment, you’ll be expected to maintain exceptional organization, manage daily logistics, and think proactively to drive the business forward. With a hands-on approach, you’ll partner closely with the General Manager to execute seasonal initiatives, streamline operations, and ensure the team is prepared to exceed expectations. You are a clear communicator who sets high standards and inspires others through your leadership. Your focus will be on leading people, managing systems, managing inventory, ordering, and creating a positive, efficient workplace that reflects the core values of Hampton Chocolate Factory.

OUR CULTURE

At Hampton Chocolate Factory, our mission is to create a ‘one-of-a-kind memorable experience’ (OOAKME) driven by 5 core values:

1. We Perform with a Positive Mental Attitude.

2. We are Always Strive to Be the Best.

3. We are Always Willing to Learn.

4. We Deliver with Diligence and Proactivity.

5. We are an Artisan, first.

WHAT YOU’LL GET

• A rewarding work culture

• Competitive pay including tips

• Quarterly Bonus

• Quarterly PTO

• Clear pathways for career advancement within our rapidly expanding organization.

YOU WILL

• Partner closely with Management and team members to deliver a “one-of-a-kind” guest experience during every shift.

• Oversee shift operations by supporting cost awareness, managing labor efficiently, and ensuring guest satisfaction.

• Lead high-volume shifts of up to 15 team members with preparation, energy, and attention to detail.

• Motivate and support team members by reinforcing consistent daily habits that contribute to a smooth and high-performing environment.

• Communicate effectively with leadership (Assistant Store Manager and/or General Manager) to uphold quality standards and share feedback from guests and team.

• Support the rollout of new initiatives by encouraging team engagement and maintaining a solution-focused mindset.

• Ensure the shift runs smoothly by maintaining food safety, cleanliness, and compliance with health regulations and company policies.

• Troubleshoot basic tech and third-party platform issues (e.g., Toast, 7Shifts, Monday.com) and elevate when necessary.

• Help track shift performance by reporting key updates, team needs, and guest experiences to management.

• Set the standard for cleanliness and organization across both front and back-of-house areas.

• Assist in training new hires and helping onboard them into daily operations and company culture.

• Support store goals by contributing to sales targets and staying informed on relevant financial performance metrics.

• Lead pre-shift huddles and encourage teamwork and alignment around shift goals and brand values.

• Communicate professionally across platforms like Slack & 7Shifts to ensure smooth coordination during and between shifts.

WHAT YOU’LL NEED

• A genuine passion for delivering exceptional desserts and guest experiences.

• 1–2 years of experience in high-volume food & beverage or restaurant environments; experience with desserts or pastries is a plus, but not required.

• 1-2 years of experience in logistics, and/or high-volume, customer-focused environments.

• 1-2 years of experience in inventory management.

• Must be at least 18 years of age.

• Proven ability to lead efficient shifts while supporting both team morale and guest satisfaction.

• Must have a passion for growth and eager to always learn, as well as,

• Demonstrated reliability, strong work ethic, and the ability to lead by example during high-pressure situations.

• A team-oriented mindset that promotes collaboration and mutual respect across roles.

• Strong verbal communication skills with a proactive, solutions-focused attitude when handling guest or team challenges.

• Passionate about supporting a positive, productive, and guest-focused workplace culture.

• High attention to detail in following procedures, maintaining cleanliness, and ensuring service consistency.

• Quick learner with the ability to adapt to new recipes, tools, and seasonal menu changes.

• Accountable and dependable, especially in fast-paced, high-expectation environments.

• Flexible availability, including weekends, holidays, and varied shifts as needed.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and lift up to 50 lbs.

• Comfortable bending, reaching overhead, and using kitchen equipment (tongs, pans, etc.).

• Able to work in varied temperatures.

• May need to work in tight spaces and occasionally in outdoor weather conditions.

• Requires frequent communication with team members and multitasking across responsibilities.

• Must be able to see clearly (close, distance, peripheral vision) and occasionally sit, squat, or kneel.

• Must be alert, safety-conscious, and capable of working in a physically demanding setting.