Team Member

MilkShake Factory; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Chill work attire

Rapidly growing concept

Chocolate-tasting expert development

Valued team member in local community

Room to grow and internal development

Job summary

MilkShake Factory in the United States is seeking enthusiastic Team Members to join a growing dessert brand. You will be trained to understand our company, culture, and how to deliver an unforgettable customer experience during scheduled shifts.

You will master our handspun milkshakes and premium chocolates, upsell with sampling and recommendations, and help keep the store stocked and sparkling. We value integrity, excellence, and a friendly, authentic vibe, with room to grow within the company.

Qualifications

• Strong communication and customer service skills.
• Fast-paced team environment experience preferred.
• Attention to detail and safety.
• Manual dexterity and good hand-eye coordination.
• Customer service and cash handling experience is a plus.
• Able to work flexible hours including mornings, evenings, nights, weekends and holidays.
• Must be able to walk/stand up to 4 hours and lift up to 25 pounds.

Responsibilities

• Provide excellent customer service with an authentic vibe and brand integrity.
• Upsell through sampling and product recommendations.
• Prepare milkshakes, sundaes, and dipped chocolates to high standards.
• Maintain store cleanliness, stockroom, coolers, and freezers.
• Assist with promotional prep and seasonal displays.
• Handle other duties as assigned.

Skills

Communication skills

Teamwork

Attention to detail

Safety awareness

Dexterity

Cash handling

Flexible hours

Job description

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire


• Be part of a rapidly growing concept


• Develop into a chocolate-tasting expert – other chocolates will never taste the same


• Become a valued member of a cool team and local neighborhood community


• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

Bring your A-game to MilkShake Factory and join a team that thrives on excellence, integrity, and serious know-how. Be the ultimate brand advocate, rocking stellar customer service with an authentic vibe. Elevate sales by getting creative with sampling, product recommendations, and subtle upselling moves. Show off your skills by whipping up top-notch milkshakes, sundaes, and dipped chocolates, all while maintaining the coolest store vibes.

Dive into the retail game, fulfilling chocolate cravings with flair. Tackle customer concerns like a pro, keeping a chill demeanor. Keep the ship sailing smoothly by maintaining the stockroom, coolers, and freezers. Dive into promotional prep, making the store pop with seasonal magic. Keep it safe and tasty, reporting any food quality vibes to the boss. Ready for more? Embrace the unpredictable and dive into any other cool duties that come your way!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills


• Proven ability to work in a fast-paced team environment


• Attention to detail and safety requirements
  
• Manual dexterity and good hand-eye coordination


• Previous customer service and cash handling experience is a plus


• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays


• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds