Back of House Director

Chick-fil-A; Brooklyn Park (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Competitive Pay

Job summary

Chick-fil-A in Minnesota is seeking Directors to assist the Operator with shift management and guest experience, supervising stations, and opening/closing the restaurant. Directors ensure recipes and weights are accurate, maintain speed of service, and uphold cleanliness across dining areas and back-of-house ops.

They enforce cash handling procedures, address guest issues, and model respectful leadership while working closely with management.

Qualifications

• Leadership experience required.
• Strong understanding of restaurant operations.
• Ability to follow and give direction and to learn technology-driven systems.

Responsibilities

• Supervise assigned stations for entire shift and assist Operator with shift management.
• Ensure recipes and tickets are read and weights are accurate for all items.
• Maintain pace to uphold speed of service and ensure cleanliness of workstations and dining areas.
• Enforce cash handling procedures and security policies.
• Address guest issues and communicate policy violations to management.

Skills

Leadership

Operations knowledge

Cash handling

Team supervision

Job description

***Must be 18 or older to apply***

Responsibilities

At Chick-fil-A, Leaders are responsible for assisting the Operator in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. Responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with honor, dignity and respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Work in a Chick-fil-A restaurant

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours

You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator

The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Experience in Leadership Required

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work

At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Schedule

Directors in the restaurant are the highest level of leadership that report to the Operations Director and the Operator directly. Directors will need to be available to open or close the restaurant (being available for both results in more flexibility/hours for the applicant)Opening shift begins at 5:30 AM and Closing shift ends around 11:00 PM. Ideally a Director works between the hours of 8AM-8PM (not 12 hour shifts, 8-10 hours in that window) but will need to be available if need arises for the position.

Directors are characterized as individuals who are

• Highly Motivated
• Self Accountable
• Strong understanding of restaurant operations
• Ability to follow and give direction
• Capable of leading teams and working as a team
• Capable of analyzing and addressing problems
• Capable of learning technology driven systems

Salary

Pay begins at a minimum of $19 / hr

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.