Operations Lead

Chick-fil-A | Fulton St; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Operator mentorship

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Fulton St is looking for a Shift Leader to support the management team in executing shifts and delivering an outstanding guest experience. You will supervise stations, assist with opening or closing the restaurant in the absence of a manager, and ensure adherence to recipes and procedures.

The role emphasizes accurate food preparation, attention to weights and measures, and maintaining a clean, safe environment while upholding Chick-fil-A standards and policies.

Qualifications

• Supervise team members and stations during a shift.
• Maintain high guest service and uphold brand standards.
• Handle cash and security procedures with accuracy.

Responsibilities

• Assist management with shift operations and guest experience.
• Supervise assigned stations to ensure correct recipes and timely ticket handling.
• Open or close the restaurant in the absence of a manager.
• Ensure cleanliness across dining room, front counter, and kitchen.
• Address guest issues and de-escalate conflicts with management guidance.
• Provide direction and feedback to team members and enforce policies.

Skills

Team supervision

Customer service

Cash handling

Food safety

Job description

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.

• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.

• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.

• Insures that workstations are clean at all times.

• Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures.

• Insures that Team Members monitor dining room, restroom, lobby, front counter, kitchen and overall facility cleanliness.

• Addresses & deescalates guest issues that may arise; consults with management regarding complex issues.

• Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback.

• Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling.

• Strictly adheres and enforces all Company policies and procedures and consistently.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

• Work Directly With A Chick-fil-A Operator - The Operator is responsible for the operation of the restaurant, who invests time in his or her employees, teaching them leadership skills and important business expertise.

• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.