Leadership

Chick-fil-A | Belterra Village; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Direct Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to support shift management and ensure an outstanding guest experience. You will supervise stations, open/close the restaurant as needed, and uphold opening/closing procedures.

Responsibilities include monitoring ticket accuracy, weights, pace, cleanliness, and cash handling. You will address guest issues with management guidance and reinforce company policies while building positive team relations.

Qualifications

• Experience supervising and coordinating a team during a shift.
• Ability to follow recipes and ensure accurate ticket preparation.
• Strong attention to weights, measurements, and speed of service.
• Commitment to cleanliness and cash handling procedures.
• Good communication with management and respect for coworkers.

Responsibilities

• Supervise assigned stations and assist management with shift duties.
• Ensure team members read tickets and follow recipes accurately.
• Maintain accuracy in weights and measurements for all items.
• Monitor service pace to meet established speed goals.
• Keep workstations clean and stocked; enforce cleanliness standards.
• Ensure cash handling procedures are followed and security is maintained.
• Oversee dining room, restrooms, parking lot and general facility cleanliness.
• Address guest issues promptly and escalate to management when needed.
• Provide feedback and direction to team members; communicate performance issues.

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.