Baby Brand Leader & Customer Experience Coach

Carter's Retail Inc.; West Branch (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Brand discount 30%

Education program

Paid time off

Parental leave

Adoption assistance

Charitable matching gifts

Job summary

Carter's, Inc. is hiring a Full Time Sales Manager to be the first face of the brand for growing families. You will greet new parents and grandparents, introduce baby essentials, and guide families through shopping from preemie to size 14 with warmth and expertise.

You will lead a team, coach on service standards, and foster an inclusive environment. The role requires the ability to lift 40 lbs, flexible availability including nights and weekends, and a GED or high school diploma.

Qualifications

• From the job description, we seek a positive, solutions-oriented mindset.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple tasks and maintain a customer-focused environment.
• Proficient computer and technology skills including Outlook and Excel.

Responsibilities

• Become a product and brand expert across our baby brands to assist families from preemie to size 14.
• Welcome customers with a warm greeting and explain product features and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for staff and customers.
• Lead and coach teammates to achieve goals and uphold service standards.
• Perform Leader on Duty responsibilities, drive results, and resolve customer concerns promptly.
• Use customer feedback to identify opportunities and implement improvements.
• Build customer loyalty through company programs, including credit offerings.
• Provide timely feedback to store leadership on performance and improvements.

Skills

Mindset

Communication skills

Multitasking

Computer skills

Diversity of skills

Diploma or GED

Lifting 40 lb

Endurance

Availability evenings/weekends

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's, Inc. is hiring a Full Time Sales Manager to be the first face of the brand for growing families. You will greet new parents and grandparents, introduce baby essentials, and guide families through shopping from preemie to size 14 with warmth and expertise.

You will lead a team, coach on service standards, and foster an inclusive environment. The role requires the ability to lift 40 lbs, flexible availability including nights and weekends, and a GED or high school diploma.