B2C Customer Experience Associate- Temp to Hire

Revelyst Outdoor; Irvine (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Mission-driven team

Job summary

Revelyst Outdoor is seeking a Customer Experience Associate to deliver outstanding service across calls, email, and chat from our Irvine or Rantoul offices. You will resolve order issues, provide product guidance, and drive customer success with Revelyst and Fox/Shift brands.

Join a proactive team that thrives on building loyalty, improving lifetime value, and supporting promotions with a strong understanding of eCommerce dynamics and CRM tools.

Qualifications

• 2-3 years of customer service, inside sales, or retail experience.
• Proficiency in Excel, Word and Outlook; strong interpersonal skills.
• Experience with SAP is a plus; ZenDesk or similar CRM is a plus.

Responsibilities

• Handle inbound calls, email, and chat from customers.
• Address inquiries on order status, product questions, warranty claims, and returns.
• Assess customer needs and propose how Revelyst can meet them.
• Self-manage schedule and coordinate callbacks with your manager.
• Collaborate with teammates to resolve tickets within SLAs and KPIs.
• Develop strong knowledge of Revelyst brands and products.
• Monitor eCommerce calendars, promotions, and upcoming sales.
• Build relationships with internal and external stakeholders to surprise and delight customers.
• Support outbound campaigns, lead generation, and sales programs as required.
• Assist Wholesale inquiries during peak periods.

Skills

Customer Service

Inside Sales

Retail Sales

Excel

Outlook

CRM systems

Education

Bachelor's degree or higher

High School or GED

Associates

Tools

SAP

ZenDesk

Job description

Job Description

JOB OVERVIEW

The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals. While traditional Customer Service teams help resolve product and order-related issues, the Revelyst Customer Success team, by contrast, proactively works with customers to understand their needs and help them find success with Revelyst products.

As a Customer Experience Associate, you will provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports. Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value.

This position reports to the B2C Customer Experience Manager in our Irvine or Rantoul office.

As the B2C Customer Experience Associate, you will have an opportunity to:

• Support inbound calls, email, and chat from customers
• As the frontline contact for consumers, you will support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as required
• Assess customer needs and opportunities with patience and consideration; suggest how we can meet these requirements to help our customers be successful with Fox and Shift products
• Self-manage schedule and coordinate call backs or offline work mode in collaboration with your manager
• Partner with your teammates to resolve open tickets within service level targets and daily KPIs
• Attain an intricate level of Technical Product Knowledge and a working knowledge of Revelyst Brands.
• Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customers
• Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement
• Support outbound call campaigns, lead generation, and sales programs as required
• During peak periods of the year, you may be called into action to support Wholesale Customer – Level II inquiries as required
• Other duties and administrative tasks as required
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You have:

• A minimum of 2-3 years customer service, inside sales, or retail sales experience is required
• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required
• Working knowledge of SAP operating system is a plus
• Previous experience with ZenDesk or similar CRM systems is a plus
• Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus

ADDITIONAL INFORMATION ( Needed for Compensation Review )

Minimum Education Required

• High School or GED
• Masters
• Associates
• PhD
• Bachelors
• None
• Commensurate experience may substitue for Education requirement

Applies only up to a Bachelors

Years of Experience

2+

Pay Range:

Hourly Rate: $17.50 - $20.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

• medical and dental
• vision
• disability and life insurance
• 401K
• PTO
• paid holidays
• gear discounts
• the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled