B2C Customer

Revelyst; Rantoul (IL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst in Rantoul, IL is seeking a Customer Experience Associate to deliver outstanding support via calls, emails and chats. You will resolve order inquiries, warranty claims, returns, and product questions while building strong relationships with customers and internal teams.

The role requires 2–3 years in customer service or inside sales, proficiency with Excel/Outlook, and familiarity with Zendesk or similar CRM.

Qualifications

• Minimum 2–3 years in customer service, inside sales, or retail sales.
• Proficient in Excel, Word and Outlook; strong interpersonal skills.
• Experience with Zendesk or similar CRM is a plus; SAP experience is a plus.

Responsibilities

• Support inbound calls, email and chat from customers.
• Resolve order status inquiries, product questions, returns and warranty claims.
• Self-manage schedule and coordinate callbacks.
• Collaborate with teammates to resolve tickets within KPIs.
• Assist with outbound campaigns and sales programs as needed.
• Stay informed on promotions to better assist customers.
• Be ready to support Wholesale Customer inquiries during peak periods.

Skills

Interpersonal skills

Customer service

Inside sales

Retail experience

Tools

Excel

Word

Outlook

Zendesk

SAP

Job description

Job DescriptionJOB OVERVIEWThe Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals. While traditional Customer Service teams help resolve product and order-related issues, the Revelyst Customer Success team, by contrast, proactively works with customers to understand their needs and help them find success with Revelyst products.As a Customer Experience Associate, you will provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports. Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value.This position reports to the B2C Customer Experience Manager in our Rantoul , IL office.As the B2C Customer Experience Associate, you will have an opportunity to:Support inbound calls, email, and chat from customersAs the frontline contact for consumers, you will support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as requiredAssess customer needs and opportunities with patience and consideration; suggest how we can meet these requirements to help our customers be successful with Fox and Shift productsSelf-manage schedule and coordinate call backs or offline work mode in collaboration with your managerPartner with your teammates to resolve open tickets within service level targets and daily KPIsAttain an intricate level of Technical Product Knowledge and a working knowledge of Revelyst Brands.Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customersBuild strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagementSupport outbound call campaigns, lead generation, and sales programs as requiredDuring peak periods of the year, you may be called into action to support Wholesale Customer – Level II inquiries as requiredOther duties and administrative tasks as requiredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.You have:A minimum of 2-3 years customer service, inside sales, or retail sales experience is requiredComputer proficiency in Excel, Word and Outlook with strong interpersonal skills requiredWorking knowledge of SAP operating system is a plusPrevious experience with ZenDesk or similar CRM systems is a plusExperience within the MX, Bike and Action Sports Lifestyle Industry is a plusPay Range:Hourly Rate: $14.50 - $17.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Protected Veteran/Disabled