B2B Tech Implementation Specialist — Go-Live & API Enablement

DentalXChange; United States; Remote; USD 36,000 - 40,000; Full time

Job summary

DentalXChange is seeking a B2B Technical Implementation Specialist to work with partners, implement connections and services, and coordinate with internal teams to ensure reliable transaction processing. You will manage timelines, support production practices, document results, and communicate clearly with clients.

In this role you will learn our implementation workflow, handle standard setups and payer management, and begin exploring our API, with growth toward a Senior Implementation

Qualifications

• Experience with EDI transaction types (X12 837D, 270/271, 835, XML) preferred.
• Experience with Postman and SoapUI preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and priorities.

Responsibilities

• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
• Monitor transaction processing related to implementation or connectivity projects to ensure quality and research outages.
• Provide operational support for production practices, issues, and help desk tickets.
• Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
• Coordinate between partners and core development team to troubleshoot issues or request enhancements as they arise during implementation or connectivity testing.
• Manage work to meet established deadlines, while also being flexible when timelines change.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Provide clear, accurate, and professional written and verbal communication with both internal and external clients
• Perform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.

Skills

EDI transactions

Interpersonal communication

Multitasking

Time management

Client demonstrations

Tools

Postman

SoapUI

Job description

DentalXChange is seeking a B2B Technical Implementation Specialist to work with partners, implement connections and services, and coordinate with internal teams to ensure reliable transaction processing. You will manage timelines, support production practices, document results, and communicate clearly with clients.

In this role you will learn our implementation workflow, handle standard setups and payer management, and begin exploring our API, with growth toward a Senior Implementation