B2B Pet Sales Support Specialist (Hybrid/Remote)

Post Holdings, Inc.; Northern (KY); Ibrido; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Post Consumer Brands, a Post Holdings, Inc. company, is seeking a detail-oriented B2B Pet Sales Support Administrator to join a collaborative team supporting our growing pet business.

You’ll coordinate with the Sales, Project Manager, and Customer Service teams to keep customer relationships and critical processes organized and accurate across multiple stakeholders. The ideal candidate has at least four years of professional experience, strong MS Office skills, and the ability to manage multiple

Competenze

• Minimum of four years of related professional experience.
• Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Access.
• Experience managing multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to apply basic mathematical concepts in day-to-day business activities.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Mansioni

• Serve as a primary point of contact for customer questions and requests, directing inquiries to the appropriate resources when needed.
• Deliver a high level of professionalism and customer service through phone, email, and written communications.
• Manage customer portals and maintain accurate, current customer information and documentation.
• Coordinate customer sample requests and other customer support activities.
• Support customer onboarding and development efforts by assisting the B2B Pet sales team and Project Manager.
• Monitor project timelines and assist in keeping customer and internal projects moving toward completion.
• Act as a backup for customer service order entry activities and related support functions.
• Communicate updates, information, and customer needs effectively across internal teams.
• Maintain accurate documentation and ensure compliance with customer and company requirements.
• Track and support customer satisfaction objectives through responsive service and follow-through.

Conoscenze

MS Office

Excel

Communication

Multitasking

Confidentiality

Formazione

High School Diploma

Descrizione del lavoro

Post Consumer Brands, a Post Holdings, Inc. company, is seeking a detail-oriented B2B Pet Sales Support Administrator to join a collaborative team supporting our growing pet business.

You’ll coordinate with the Sales, Project Manager, and Customer Service teams to keep customer relationships and critical processes organized and accurate across multiple stakeholders. The ideal candidate has at least four years of professional experience, strong MS Office skills, and the ability to manage multiple