B2B Order Entry & Customer Service Specialist

Ultimate Staffing; San Clemente (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultimate Staffing is seeking a dependable, detail-oriented Customer Service / Order Entry Coordinator to support day-to-day customer orders, purchasing, shipping, and basic AP functions. In a small business setting, you will wear multiple hats, handling ERP data, Ariba interactions, and coordination of freight, packing, and shipping documentation while delivering excellent service to B2B customers.

Ideal candidates are organized, communicate clearly, and comfortable working cross-functionally in

Qualifications

• Prior experience in customer service or order entry.
• Experience with purchase orders, shipping documentation, or AP entry.
• Comfortable working in ERP systems.
• Experience with M3 or Ariba is a plus.
• Strong data entry and attention to detail.

Responsibilities

• Process and enter B2B customer orders accurately and efficiently.
• Prepare purchase order requisitions for material requirements.
• Assist with purchasing and order-related documentation.
• Prepare shipping documents, including packing lists, pallet tags, and Bills of Lading (BOL).
• Coordinate freight shipments and schedule/call for trucks.
• Enter Accounts Payable invoices/billing.
• Maintain accurate customer and order information within the ERP system.
• Work with customers who utilize Ariba.
• Answer incoming phone calls and route them to the appropriate person.
• Provide general administrative and customer service support as needed.
• Assist with various office responsibilities in a small, team-oriented environment.

Skills

Customer service

Order entry

Administrative support

Data entry

Communication skills

Multi-tasking

ERP system proficiency

M3 or Ariba experience

Tools

ERP system

M3

Ariba

Job description

Ultimate Staffing is seeking a dependable, detail-oriented Customer Service / Order Entry Coordinator to support day-to-day customer orders, purchasing, shipping, and basic AP functions. In a small business setting, you will wear multiple hats, handling ERP data, Ariba interactions, and coordination of freight, packing, and shipping documentation while delivering excellent service to B2B customers.

Ideal candidates are organized, communicate clearly, and comfortable working cross-functionally in