B2B Market Operations Specialist (Weekend/Evening)

Crypto.com; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Crypto.com is seeking a Market Operations Specialist to serve as the face of CDNA’s predictive markets to our B2B partners—answering questions, keeping markets healthy, and ensuring the experience on the other side of our exchange reflects the quality we hold ourselves to.

You’ll monitor live events in real time, flag liquidity gaps before they become problems, help right settlement language, and serve as a reliable point of contact when partners need answers fast.

Qualifications

• 1–2 years in a client-facing operations, trading support, or market monitoring role.
• Experience in sports betting, prediction markets, financial exchanges, or a related industry.
• Familiarity with binary options, event contracts, or other derivatives products.
• Knowledge of CFTC regulations or exchange compliance basics is a plus.
• Experience working with B2B partners or institutional clients in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for B2B partners—answering questions about market availability, contract specs, and settlement outcomes in a timely and professional manner.
• Monitor live markets during active events, identifying and escalating liquidity gaps, pricing anomalies, or operational issues before they impact partners or traders.
• Track live sports, political, and macroeconomic events in real time, ensuring markets stay accurate and relevant as events unfold.
• Coordinate with the broader ExOps team to flag settlement edge cases, surface partner feedback, and ensure issues are routed and resolved quickly.
• Maintain clear records of partner interactions and market issues, supporting the audit trail required under CFTC regulatory standards.
• Contribute to weekend and evening coverage rotations—this is when markets are most active and partners need support most.

Skills

Market monitoring

B2B support

Client communication

Regulatory basics

Process improvement

Job description

Crypto.com is seeking a Market Operations Specialist to serve as the face of CDNA’s predictive markets to our B2B partners—answering questions, keeping markets healthy, and ensuring the experience on the other side of our exchange reflects the quality we hold ourselves to.

You’ll monitor live events in real time, flag liquidity gaps before they become problems, help right settlement language, and serve as a reliable point of contact when partners need answers fast.