B2B Key Account Growth Manager

1-800-FLOWERS.COM, INC.; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

1-800-FLOWERS.COM, INC. is seeking a Corporate Sales Key Account Manager to manage and grow a portfolio of business accounts with annual spend under $10K.

The role emphasizes increasing order size, frequency, and long-term account value, using a consultative sales approach. Ideal candidates build proactive relationships, manage a high-volume book of business, and leverage Salesforce for pipeline and performance tracking.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• 2–4+ years of B2B sales or account management experience.
• Experience growing revenue within an assigned book of business.
• Proficiency with Salesforce or similar CRM tools.
• Proficiency in MS Word, Excel, Teams and PowerPoint.

Responsibilities

• Manage and grow a portfolio of assigned business accounts with annual spend under $10K.
• Drive incremental revenue through increased order frequency, expanded use cases, and larger average order value.
• Maintain regular outbound and inbound communication with assigned accounts via phone, email, and virtual meetings.
• Execute account growth strategies following handoff from Strategic Outside Sales.
• Identify opportunities to expand gifting programs across departments, occasions, and seasons.
• Serve as the primary contact for assigned accounts, delivering a high level of service and responsiveness.
• Identify and refer high-potential accounts or new business opportunities back to Strategic Outside Sales.
• Build long-term relationships with key contacts within each account.
• Educate customers on the full portfolio of 1-800-Flowers food brands and solutions.
• Manage pipeline activity and account notes within Salesforce.
• Track customer interactions, opportunities, and performance metrics consistently.
• Collaborate with internal teams to ensure smooth order execution and customer satisfaction.
• Monitor account trends, buying patterns, and growth opportunities.
• Meet or exceed assigned productivity including call/ email goals and revenue goals.
• Other duties as assigned.

Skills

Account management

Consultative selling

Relationship building

Salesforce

CRM tools

Pipeline management

Multi-account management

Communication

Time management

Organization

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

MS Word

Excel

Teams

PowerPoint

Job description

1-800-FLOWERS.COM, INC. is seeking a Corporate Sales Key Account Manager to manage and grow a portfolio of business accounts with annual spend under $10K.

The role emphasizes increasing order size, frequency, and long-term account value, using a consultative sales approach. Ideal candidates build proactive relationships, manage a high-volume book of business, and leverage Salesforce for pipeline and performance tracking.