Retail Shipping Manager

Built Brands; American Fork (UT); In loco; USD 65.000 - 85.000; Tempo pieno

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Built Brands in Utah is seeking a hands-on Retail Shipping Manager to own the execution of retail customer shipments from PO receipt through delivery. You will ensure on-time, in-full fulfillment while balancing customer service, freight cost, and operational priorities.

Responsibilities include prioritizing ship-by dates, coordinating with Planning, Fulfillment, Warehouse and Customer Service, selecting parcel/LTL/FTL solutions, and maintaining accurate records.

Competenze

• 3–5+ years in transportation, retail logistics, or shipping operations.
• Experience with retail routing guides, MABD windows, and EDI/BOL documentation.
• Proficiency in dashboards and freight-cost analysis.

Mansioni

• Own execution of retail shipments from receipt to delivery, meeting ship-by and delivery dates.
• Identify shortages or constraints and coordinate recovery with Planning, Fulfillment, Warehouse, Sales, and CS.
• Select appropriate parcel, LTL, or FTL solutions balancing service and freight costs.
• Tender loads, schedule pickups, monitor transit, and address delays or service risks.
• Maintain shipment records in ERP and retailer portals; ensure compliance with routing guides and PODs.

Conoscenze

Strong analytical skills

Excel proficiency

Clear communication

Strumenti

ERP systems

NetSuite

Shipping portals

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Title: RETAIL SHIPPING MANAGER

Retail Fulfillment

Customer Compliance Location: BUILT Brands Corporate Office - Provo, Utah Will not relocate for this position. Shift: Monday - Friday 8:00 am to 5:00 pm

The Opportunity

We are seeking a hands-on Retail Shipping Manager to own the execution of retail customer shipments from purchase-order receipt through delivery. This role is accountable for accurate, on-time, in-full, and compliant fulfillment while balancing customer service, freight cost, and operational priorities.

What You’ll Do

• Manage retail orders from receipt through shipment and delivery confirmation, prioritizing ship-by dates, requested delivery dates, MABD windows, and customer requirements.
• Confirm inventory and order readiness; identify shortages, holds, or production constraints early and coordinate recovery plans with Planning, Fulfillment, Warehouse, Sales Operations, and Customer Service.
• Select the appropriate parcel, LTL, or FTL solution based on service requirements, capacity, reliability, transit time, and total freight cost.
• Tender loads, schedule pickups and delivery appointments, monitor shipments in transit, and elevate delays, missed appointments, or other service risks.
• Maintain compliance with retailer routing guides, appointment processes, labeling, pallet configuration, EDI, ASN, BOL, proof-of-delivery, and documentation requirements.
• Communicate shipment status, risks, shortages, and revised expectations clearly and promptly to internal partners and customer-facing teams.
• Maintain accurate shipment records in applicable systems, including actual ship and delivery dates, tracking, carrier, freight cost, and exception reasons.
• Investigate OTIF failures, deductions, chargebacks, claims, and recurring service issues; lead corrective actions and process improvements.
• Identify opportunities to consolidate loads, improve utilization, reduce premium freight and accessorials, and lower freight cost without compromising service.

What We’re Looking For

• 3–5+ years of experience in transportation, retail logistics, customer fulfillment, or shipping operations; food, beverage, consumer products, or other high-volume retail experience preferred.
• Working knowledge of retail routing guides, MABD or requested delivery dates, appointments, ASNs, EDI, BOLs, PODs, parcel, LTL, and FTL shipping.
• Experience using ERP, transportation, warehouse, carrier, and retailer portal systems; NetSuite experience is a plus.
• Strong analytical and Excel skills, including experience with dashboards, scorecards, freight comparisons, and root-cause analysis.
• Clear, proactive communication, sound judgment, attention to detail, and the ability to manage a high volume of time-sensitive orders and exceptions.
• A continuous-improvement mindset with the ability to balance service, cost, compliance, and cross-functional accountability.

BUILT Bar is truly a standout among protein bars. With its exceptional nutritional profile and so many delicious flavors, BUILT Bar is the favorite protein bar of many discerning snackers, fitness trainers and fitness enthusiasts alike.