B2B Customer Service & Order Specialist

Crown Battery Corporation; Fremont, Northern (OH, KY); Hybrid; USD 68,770,000 - 71,635,000; Full time

Job summary

Crown Battery Mfg. in Fremont, OH is seeking a Customer Service Representative to coordinate and execute duties in the customer service department.

The role requires handling orders, maintaining customer relations, and coordinating with internal teams. The ideal candidate will have a high school diploma and at least two years of B2B customer service experience, preferably in a manufacturing setting, with proficiency in Outlook, Word, Excel and ERP systems.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years business to business customer service experience required.
• Experience in manufacturing/warehouse environment preferred.
• Familiarity with Microsoft Outlook, Word, Excel and any business MRP/ERP system is preferred.

Responsibilities

• Enter and process order information.
• Maintain customer relations through telephone communications, quotations, sales orders, and other communications.
• Communicate with internal departments concerning sales orders and customer concerns; provide feedback for improvements.
• Be familiar with Crown Quality System documentation and objectives.

Skills

Customer service

Communication

Time management

Multitasking

Education

HS diploma

2+ years B2B CS

Tools

Outlook

Word

Excel

ERP system

Job description

Crown Battery Mfg. in Fremont, OH is seeking a Customer Service Representative to coordinate and execute duties in the customer service department.

The role requires handling orders, maintaining customer relations, and coordinating with internal teams. The ideal candidate will have a high school diploma and at least two years of B2B customer service experience, preferably in a manufacturing setting, with proficiency in Outlook, Word, Excel and ERP systems.