B2B Customer Service & Order Management Coordinator

Gurtler Industries; South Holland (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off

Paid holidays

Referral program

Job summary

Gurtler Industries, Inc. is seeking an experienced customer service professional to support business customers and manage detailed product orders at our South Holland manufacturing facility.

You will work directly with customers and coordinate with Sales, Accounting, Parts, the Lab, Production, Warehouse, Purchasing, and Logistics to answer questions, resolve issues, and keep customer orders moving accurately from receipt through shipment and billing.

Qualifications

• Three+ years of direct customer service and order processing experience for business customers.
• Hands-on experience entering and managing customer orders in ERP/OMS.
• Experience reviewing invoices and verifying pricing.
• Three+ years of detailed data entry with high accuracy.
• Professional phone and email communication with customers.
• Experience coordinating with multiple departments to resolve orders.
• Strong organization and problem-solving skills.
• Proficiency with Excel and Outlook.
• Ability to work onsite Monday–Friday, 8:00–4:30.

Responsibilities

• Enter, review, and maintain customer product orders, checking item information, quantities, pricing, and delivery requirements.
• Communicate with business customers by phone and email about orders, product availability, questions, changes, and shipment status.
• Prepare and review customer invoices and related documentation; help resolve billing discrepancies.
• Coordinate with internal departments to obtain information, address customer needs, and resolve order issues.
• Track orders, shipments, backorders, and delivery information, providing timely updates.
• Assist with order changes, returns, credits, replacements, and other customer requests.
• Research discrepancies and follow through with customers and coworkers until issues are resolved.
• Maintain accurate account records and manage competing priorities.

Skills

Customer service

Order processing

Invoicing/pricing

Data entry accuracy

Communication skills

Coordination

Excel

Outlook

ERP system

Tools

ERP system

Job description

Pay: Starting at $20.00 per hour, with higher pay based on experience

Schedule: Monday–Friday, 8:00 AM–4:30 PM

About the Position

Gurtler Industries is seeking an experienced customer service professional to support business customers and manage detailed product orders at our South Holland manufacturing facility.

You will work directly with customers and coordinate with Sales, Accounting, Parts, the Lab, Production, Warehouse, Purchasing, and Logistics to answer questions, resolve issues, and keep customer orders moving accurately from receipt through shipment and billing.

This role requires more than entering information. You will review order details, verify pricing, handle invoice-related documentation, research discrepancies, and follow customer requests through completion.

We are looking for someone who brings established experience in B2B customer service and product order processing. Training will cover Gurtler’s products, systems, and procedures

What You Will Do

• Enter, review, and maintain customer product orders, checking item information, quantities, pricing, and delivery requirements.
• Communicate with business customers by phone and email about orders, product availability, questions, changes, and shipment status.
• Prepare and review customer invoices and related documentation; help resolve billing discrepancies.
• Coordinate with internal departments to obtain information, address customer needs, and resolve order issues.
• Track orders, shipments, backorders, and delivery information, providing timely updates.
• Assist with order changes, returns, credits, replacements, and other customer requests.
• Research discrepancies and follow through with customers and coworkers until issues are resolved.
• Maintain accurate account records and manage competing priorities.

Required Experience and Skills

• At least three years of directly related customer service and order processing experience supporting business customers.
• Hands-on experience entering and managing customer product orders in an ERP, order management system, or similar business software.
• Experience reviewing or processing customer invoices, verifying pricing, or resolving billing discrepancies.
• At least three years of regular, detailed data entry with a high level of accuracy.
• Professional customer communication by phone and email.
• Experience coordinating with multiple departments and following orders or issues through completion.
• Strong organization, attention to detail, and problem-solving skills.
• Microsoft Office proficiency, including Excel and Outlook.
• Ability to consistently work onsite Monday–Friday, 8:00 AM–4:30 PM.

Preferred Background

• Customer service or order management for a manufacturer, industrial distributor, or wholesaler.
• Experience with customer purchase orders, product pricing, inventory availability, shipping documentation, backorders, returns, or credits.

About Gurtler Industries

Gurtler Industries is a family-owned manufacturer of specialty chemicals and dispensing systems serving commercial laundry customers throughout North America.

We value accuracy, responsiveness, teamwork, and strong customer relationships.

What You Will Receive

• Starting at $20.00 per hour, with higher pay based on experience
• Health, dental, and vision insurance
• 401(k) matching
• Paid time off
• Paid holidays
• Referral program