B2B Collections Specialist - Problem Solver

Intelogix; Winston-Salem (NC); On-site; USD 17,908 - 28,929; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Full-time, non-seasonal

Career Advancement

Employee Discounts

Job summary

InteLogix is seeking an Accounts Receivable Account Manager in Winston-Salem to independently manage business-to-business collections for key clients. You will place outbound calls, communicate via email or portals, and coordinate with multiple departments to resolve invoices and payments.

The role requires professional collections experience, strong communication, and the ability to work onsite. Training is provided, and the position offers full-time stability with growth opportunities.

Qualifications

• Excellent verbal and written communication skills required.
• Professional/commercial collection experience.
• Must be able to work onsite at our client office in Winston-Salem.
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.

Responsibilities

• Independently place outbound calls to businesses that are past due on invoices.
• Contact businesses via email or portal to collect payments.
• Respond to external and internal customer requests via phone and email in a fast-paced, highly complex environment.
• Independently reconcile complex accounts and support in resolving customer disputes with other departments regarding invoices/billings or cash applications.
• Process daily and/or month-end account reconciliations and maintain daily cash logs.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect companies.
• Prepare weekly aging reports and prioritize accounts based on overdue status.
• Review accounts for credit releases.

Skills

Customer service

Problem solving

Communication skills

Tools

Excel

Pivot tables

VLookup

SAP/CRM

Job description

InteLogix is seeking an Accounts Receivable Account Manager in Winston-Salem to independently manage business-to-business collections for key clients. You will place outbound calls, communicate via email or portals, and coordinate with multiple departments to resolve invoices and payments.

The role requires professional collections experience, strong communication, and the ability to work onsite. Training is provided, and the position offers full-time stability with growth opportunities.