B2B Collections & Customer Care — Remote

Ledgent; Orange (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ledgent is seeking a detailed‑oriented B2B Collections Representative to manage an assigned portfolio of commercial accounts. The role focuses on driving collections, handling inbound customer inquiries, and supporting credit decisions while maintaining strong client relationships.

You will conduct outbound calls and emails to secure payment on past‑due invoices, resolve billing issues, and document activity.

Qualifications

• Must have experience with Outlook and email management/communication.
• Good basic Excel skills including creating basic spreadsheets, sorting and formulas.
• 1 or more years of customer service or b2b collections experience.

Responsibilities

• Manage and collect on a portfolio of business accounts.
• Conduct outbound calls/emails to secure payment on past‑due invoices.
• Handle inbound calls, answering account inquiries and providing invoices/statements.
• Resolve billing issues and disputes professionally.
• Review accounts to approve/deny new credit and credit line increases.
• Maintain accurate documentation of all account activity.

Skills

Customer service

B2B collections

Communication

Tools

Outlook

Excel

Job description

Ledgent is seeking a detailed‑oriented B2B Collections Representative to manage an assigned portfolio of commercial accounts. The role focuses on driving collections, handling inbound customer inquiries, and supporting credit decisions while maintaining strong client relationships.

You will conduct outbound calls and emails to secure payment on past‑due invoices, resolve billing issues, and document activity.