Collections Specialist

ADP, Inc.; Indianapolis (IN); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

Life insurance

Retirement benefits

Job summary

GRM Information Management in Indianapolis, IN is seeking a Collections Specialist to manage daily collection efforts and support accounts payable tasks. You will collaborate with Billing, Administration, Sales, and Management to ensure timely invoice payments and maintain customer contact data.

The role requires 4+ years in B2B collections, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum 4 years of B2B collection experience preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to learn internal account systems utilized by GRM

Responsibilities

• Make daily collections calls to assigned account base.
• Utilize email to send invoices and payment reminders.
• Initiate actions such as account holds or referral to third-party collection services.
• Document and update daily activity in Salesforce.com.
• Work with Account Managers to collect on outstanding invoices.
• Monitor customer payments and update information.
• Investigate and resolve customer queries.
• Generate monthly credit/debit logs.
• Monitor and process invoices from vendors weekly.
• Answer and transfer telephone calls or take messages as needed.
• Provide general information to staff, clients, or the public.

Skills

Verbal communication

Written communication

Microsoft Office

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Specialist

Regular Full-Time Indianapolis, IN, US

30+ days ago Requisition ID: 1024

Salary Range: $17.00 To $22.75 Hourly

Job Description

GRM Information Management is a leading provider of information management systems with over 35 years of experience. GRM robust, cloud-based content services platform serves as the centerpiece of the digital solutions that GRM provides its clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human resources, GRM delivers its clients services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management, and advanced analytics capabilities, as well as a full suite of document storage, scanning, and physical document management services.

Summary

This position holds the responsibility to maintain the company’s collection efforts for our customers. The Collection Representative will work with Billing, Administration, Sales, and Management to ensure proper and timely payment of company invoices. This position will also assist with Accounts Payable to apply purchase orders and process incoming invoices from vendors.

Job Responsibilities

• Make daily collections call to assigned account base.
• Utilize email to send invoices and payment reminders.
• Initiate actions when appropriate such as account holds or referral to 3rd party
• collection services.
• Document and update daily activity in salesforce.com
• Work with Account Managers to collect on outstanding invoices
• Monitor customer payments
• Maintain and update customer contact information
• Investigate and resolve customer queries
• Generate monthly credit/debit logs
• Monitor and process invoices from vendors weekly
• Answer and transfer telephone calls or take messages when appropriate.
• Provide general information to staff, clients, or the public.

Education and Experience

• Minimum 4 years of B2B collection experience preferred
• Strong verbal and written communication skill
• Proficient in Microsoft Office
• Ability to learn internal account systems utilized by GRM
• Health insurance
• Dental and vision coverage
• Paid time off (vacation/personal/sick/holidays)
• Life insurance
• Retirement benefits (e.g., 401k)

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit and business need.