B2B Collections Specialist - Customer‑Focused & Risk Aware

Les Olson Company; South Salt Lake (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Les Olson Company is seeking a Collections Specialist to manage accounts receivable, assess creditworthiness, and support the organization’s financial health. The role emphasizes balancing firm collection practices with high-quality customer service and relationship management.

You will handle 30-90 day past due accounts, contact customers via phone or email, and maintain accurate records while collaborating with internal teams to resolve issues and minimize risk.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in commercial collections, accounts receivable, credit, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience with business-to-business (B2B) collections.
• Experience reviewing credit applications and establishing credit limits.
• Familiarity with ERP or accounting systems.
• Experience working in the technology, office equipment, or service industry.

Responsibilities

• Manage collection efforts for accounts that are 30 to 90 days past due.
• Contact customers by phone, email, and other approved methods regarding payment status.
• Provide invoices, statements, and account information as requested.
• Research and resolve billing or payment discrepancies that may delay payment.
• Explore and negotiate appropriate repayment arrangements with customers experiencing payment challenges.
• Follow up on payment commitments and repayment plans.
• Communicate with customers whose payment methods have been declined or rejected.
• Escalate collection concerns and accounts requiring additional action as appropriate.
• With supervisory guidance, assist in managing accounts that are 90+ days past due.
• Assess customer creditworthiness by reviewing credit information and payment history.
• Support credit approval processes for new and existing customers.
• Establish and maintain customer credit limits in accordance with company guidelines.
• Perform credit checks and document findings.
• Identify accounts that present elevated credit risk.
• Monitor account trends and recommend actions to reduce exposure to bad debt.
• Assist in maintaining collection and risk management metrics.
• Maintain accurate and organized account records and collection notes.
• Document customer communications, payment arrangements, and account activity.
• Analyze collection activity and account status information.
• Prepare reports related to collections performance and accounts receivable aging.
• Deliver professional and courteous service while resolving account concerns.
• Build and maintain positive customer relationships throughout the collections process.
• Collaborate with internal departments to address customer issues and support account resolution.
• Support customer reimbursement processes when necessary and authorized.

Skills

Accounts receivable

Collections

Negotiation

Communication

Attention to detail

Organization

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Les Olson Company is seeking a Collections Specialist to manage accounts receivable, assess creditworthiness, and support the organization’s financial health. The role emphasizes balancing firm collection practices with high-quality customer service and relationship management.

You will handle 30-90 day past due accounts, contact customers via phone or email, and maintain accurate records while collaborating with internal teams to resolve issues and minimize risk.