Collections Specialist

Les Olson Company; South Salt Lake (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Les Olson Company is seeking a Collections Specialist to manage accounts receivable, assess creditworthiness, and support the organization’s financial health. The role emphasizes balancing firm collection practices with high-quality customer service and relationship management.

You will handle 30-90 day past due accounts, contact customers via phone or email, and maintain accurate records while collaborating with internal teams to resolve issues and minimize risk.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in commercial collections, accounts receivable, credit, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience with business-to-business (B2B) collections.
• Experience reviewing credit applications and establishing credit limits.
• Familiarity with ERP or accounting systems.
• Experience working in the technology, office equipment, or service industry.

Responsibilities

• Manage collection efforts for accounts that are 30 to 90 days past due.
• Contact customers by phone, email, and other approved methods regarding payment status.
• Provide invoices, statements, and account information as requested.
• Research and resolve billing or payment discrepancies that may delay payment.
• Explore and negotiate appropriate repayment arrangements with customers experiencing payment challenges.
• Follow up on payment commitments and repayment plans.
• Communicate with customers whose payment methods have been declined or rejected.
• Escalate collection concerns and accounts requiring additional action as appropriate.
• With supervisory guidance, assist in managing accounts that are 90+ days past due.
• Assess customer creditworthiness by reviewing credit information and payment history.
• Support credit approval processes for new and existing customers.
• Establish and maintain customer credit limits in accordance with company guidelines.
• Perform credit checks and document findings.
• Identify accounts that present elevated credit risk.
• Monitor account trends and recommend actions to reduce exposure to bad debt.
• Assist in maintaining collection and risk management metrics.
• Maintain accurate and organized account records and collection notes.
• Document customer communications, payment arrangements, and account activity.
• Analyze collection activity and account status information.
• Prepare reports related to collections performance and accounts receivable aging.
• Deliver professional and courteous service while resolving account concerns.
• Build and maintain positive customer relationships throughout the collections process.
• Collaborate with internal departments to address customer issues and support account resolution.
• Support customer reimbursement processes when necessary and authorized.

Skills

Accounts receivable

Collections

Negotiation

Communication

Attention to detail

Organization

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

The Collections Specialist is responsible for managing accounts receivable collections efforts, evaluating customer creditworthiness, maintaining account documentation, and supporting the overall financial health of the organization. This role works closely with customers and internal teams to resolve payment issues, reduce delinquency, and ensure timely payment of outstanding balances.

At Les Olson IT, we believe that successful collections are about more than recovering payment. Our guiding principle is: "Our goal is to collect a debt and keep a customer."

We are looking for a customer-focused Collections Specialist who can balance firm collection practices with exceptional service and relationship management. This position is an individual contributor role responsible for managing customer accounts, supporting credit and collections activities, and helping minimize company risk while maintaining positive customer relationships.

Collections Management

• Manage collection efforts for accounts that are 30 to 90 days past due.
• Contact customers by phone, email, and other approved methods regarding payment status.
• Provide invoices, statements, and account information as requested.
• Research and resolve billing or payment discrepancies that may delay payment.
• Explore and negotiate appropriate repayment arrangements with customers experiencing payment challenges.
• Follow up on payment commitments and repayment plans.
• Communicate with customers whose payment methods have been declined or rejected.
• Escalate collection concerns and accounts requiring additional action as appropriate.
• With supervisory guidance, assist in managing accounts that are 90+ days past due.

Credit Administration

• Assess customer creditworthiness by reviewing credit information and payment history.
• Support credit approval processes for new and existing customers.
• Establish and maintain customer credit limits in accordance with company guidelines.
• Perform credit checks and document findings.
• Identify accounts that present elevated credit risk.
• Monitor account trends and recommend actions to reduce exposure to bad debt.
• Assist in maintaining collection and risk management metrics.

Documentation & Reporting

• Maintain accurate and organized account records and collection notes.
• Document customer communications, payment arrangements, and account activity.
• Analyze collection activity and account status information.
• Prepare reports related to collections performance and accounts receivable aging.

Customer Service

• Deliver professional and courteous service while resolving account concerns.
• Build and maintain positive customer relationships throughout the collections process.
• Collaborate with internal departments to address customer issues and support account resolution.
• Support customer reimbursement processes when necessary and authorized.

Qualifications

Required

• High school diploma or equivalent.
• 2+ years of experience in commercial collections, accounts receivable, credit, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency with Microsoft Office, including Excel and Outlook.

Preferred

• Experience with business-to-business (B2B) collections.
• Experience reviewing credit applications and establishing credit limits.
• Familiarity with ERP or accounting systems.
• Experience working in the technology, office equipment, or service industry.

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• Weseek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!