B2B Collections Specialist: Cash Flow & Dispute Resolution

LHH US; Kentucky; On-site; USD 60,174,000 - 63,039,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Short-term disability

401K plan

Paid leave

Commuter benefits

EAP program

Job summary

LHH is seeking a detail-oriented collections professional in the United States (Kentucky) to manage B2B accounts and support AR processes. The role emphasizes high-volume outreach, dispute resolution, and cross-functional collaboration to preserve customer relationships and cash flow.

The candidate will review aging reports, contact customers, and document all collection activities, while contributing to month-end close and reporting efforts.

Qualifications

• Experience in B2B collections and AR processes.
• Ability to review aging reports and prioritize collections.
• Strong communication via phone and email.

Responsibilities

• Manage business-to-business (B2B) collections and follow up on outstanding accounts.
• Review accounts receivable aging reports and prioritize collection activities.
• Contact customers via phone and email to resolve past-due balances.
• Research and resolve payment discrepancies, disputes, and billing issues.
• Document collection activities, payment commitments, and customer communications.
• Work cross-functionally with accounting, billing, customer service, and finance teams.
• Reconcile customer accounts and maintain accurate account records.
• Support cash flow objectives while preserving positive customer relationships.
• Assist with reporting, account analysis, and month-end activities.
• Escalate delinquent accounts as needed and recommend appropriate resolution strategies.

Skills

Collections

B2B

Customer communication

Disputes resolution

Accounting coordination

Job description

LHH is seeking a detail-oriented collections professional in the United States (Kentucky) to manage B2B accounts and support AR processes. The role emphasizes high-volume outreach, dispute resolution, and cross-functional collaboration to preserve customer relationships and cash flow.

The candidate will review aging reports, contact customers, and document all collection activities, while contributing to month-end close and reporting efforts.