B2B Collections Specialist

Aston Carter; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off (PTO)

Job summary

Aston Carter is seeking a Collections Specialist for a fully remote contract-to-hire role. You will manage AR aging across locations, handle escalations, and communicate with customers via calls and emails to collect outstanding balances.

The position offers a $20.00–$30.00 hourly wage and requires 2+ years in collections, CRM/ERP proficiency, and strong communication skills. The role starts 8–9 AM with an 8-hour shift and unpaid lunch, with benefits eligibility for a temporary position.

Qualifications

• Minimum two years of collection/credit experience.
• Strong customer service focus in a fast-paced environment.
• Proficient with CRM and ERP systems and MS Office.
• Excellent verbal and written communication; able to work independently or in a team.

Responsibilities

• Manage AR Aging reports for locations/subsidiaries.
• Handle escalated accounts and invoices requiring collection efforts.
• Prepare collection letters and coordinate with attorneys as needed.
• Refer accounts to third-party collection or write-off when appropriate.
• Communicate status with Collections Manager and resolve discrepancies.
• Make 30–35 calls per day.

Skills

2+ years collections experience

customer service

fast-paced environment

CRM software

ERP software

Microsoft Office

communication skills

data analysis basics

FDCPA/FCRA knowledge

typing proficiency

Education

High school diploma or equivalent

Bachelor's or associate degree preferred

Tools

Profit Zoom

Sedona

Microsoft Dynamics

Job description

Job Title: Collections Specialist

Job Description

As a Collections Specialist, you will manage Accounts Receivable (AR) Aging reports for various locations and subsidiaries. You will also handle escalated accounts and invoices from branches requiring advanced collection efforts. Your primary tasks will involve direct communication with customers through calls and emails to ensure successful collection of outstanding debts.

Responsibilities

• Manage AR Aging reports for assigned locations and subsidiaries.
• Handle escalated accounts and invoices requiring higher-level collection.
• Prepare collection letters and request attorney involvement as needed.
• Recommend accounts for third-party collection or write-off.
• Communicate with the Collections Manager regarding the status of past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain detailed notes on accounts to document collection efforts.
• Work on returned statements to collect outstanding debt and update ERP systems.
• Ensure the security and privacy of customer information.
• Perform additional related duties as assigned.
• Make 30-35 calls per day.

Essential Skills

• At least two years of experience in collection and credit work.
• Strong customer service focus.
• Experience in a fast-paced environment.
• Proficient in using CRM and ERP software.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Basic understanding of statistics and data analysis.
• Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Proficiency in typing.

Additional Skills & Qualifications

• High school diploma or equivalent; bachelor's or associate's degree preferred.
• Experience with Profit Zoom and Sedona software is a plus.
• Experience with Microsoft Dynamics for cross-training purposes.

Work Environment

This position is fully remote, with working hours starting between 8-9 AM for an 8-hour shift, including an unpaid lunch.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.