B2B Account Manager

W.S. Emerson; Brewer (ME); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

10 company holidays

Health Insurance

401(k)

Job summary

W.S. Emerson is seeking a full-time Account Manager in Brewer, ME to lead client relationships and drive value across a portfolio of high-value accounts.

You will coordinate with Sales Coordinators, deliver strategic guidance, manage projects from discovery to delivery, and ensure timelines, budgets, and brand standards are met. Proficiency in Microsoft Office and CRM tools like HubSpot, plus a strong customer-service mindset, are essential.

Qualifications

• This role requires strong organizational and multitasking abilities.
• Excellent customer service and relationship-building skills.
• Ability to understand client goals and deliver proactive product recommendations.

Responsibilities

• Serve as the lead contact for a portfolio of high-value clients, managing relationships with professionalism, responsiveness, and a solutions-first mindset.
• Act as a trusted advisor to clients by understanding their goals and proactively offering product recommendations, creative services, and strategic guidance.
• Oversee the full lifecycle of client projects, from initial discovery through delivery, ensuring timelines, budgets, and brand standards are met.
• Collaborate with Sales Coordinators for day-to-day support while maintaining management and overview of clients and projects.
• Identify opportunities to expand business within existing accounts and assist in onboarding new clients
• Use HubSpot to record all client communication, including phone calls, meetings etc.

Skills

Account management

CRM software

Customer service

Tools

HubSpot CRM

Microsoft Office

Job description

W.S. Emerson Company is currently seeking a full-time Account Manager to join our team. Candidates must have strong organizational skills, excellent customer service, and the ability to multitask with attention to detail.

Key Responsibilities:

• Serve as the lead contact for a portfolio of high-value clients, managing relationships with professionalism, responsiveness, and a solutions-first mindset.
• Act as a trusted advisor to clients by understanding their goals and proactively offering product recommendations, creative services, and strategic guidance.
• Oversee the full lifecycle of client projects, from initial discovery through delivery, ensuring timelines, budgets, and brand standards are met.
• Collaborate with Sales Coordinators for day-to-day support while maintaining management and overview of clients and projects.
• Identify opportunities to expand business within existing accounts and assist in onboarding new clients
• Use HubSpot to record all client communication, including phone calls, meetings etc.

Qualifications:

• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Experience using HubSpot or other CRM preferred
• Paid time off
• 10 paid company holidays
• Health Insurance
• 401(k)

This is a full-time position, Monday through Friday, from 8 am to 5 pm. Compensation will be based on experience.