Account Manager Client Strategy · Full-time · Hybrid or remote Client Strategy Full-time · Hybrid or remote

EM Search Consulting, LLC.; Chicago (IL); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with bonus

Flexible work environment

401(k) match

Health insurance options

Career development

Job summary

EMSC, a dynamic digital marketing agency, is seeking an account manager to join our growing team. You’ll handle a variety of projects from SEO to PPC and work closely with clients to align campaigns with business goals.

You'll coordinate with internal teams, lead client meetings, and act as the client advocate, ensuring deliverables meet expectations while staying up-to-date on clients’ brands.

Qualifications

• 2+ years of experience in a digital marketing agency.
• Excellent interpersonal and communication skills.
• Proven success in client and account management.
• Basic SEO and PPC knowledge.

Responsibilities

• Serve as primary contact, nurturing client relationships.
• Maintain ongoing communication and strategic guidance.
• Coordinate campaigns and projects from kickoff to delivery.
• Lead client meetings and support agency goals.
• Advocate for clients in internal discussions.
• Stay current on client brands and products.

Skills

Digital marketing

Interpersonal skills

Account management

SEO basics

PPC basics

Team player

Project management

Attention to detail

Job description

Must be a people-person and a jack of all trades when it comes to digital advertising.

Why EMSC?

We are a passionate group of digital marketers founded on the principle of building a better digital marketing experience for our clients. Our ROI-focused company works with a dynamic list of clients across the country, offering tailored solutions to launch our clients to unprecedented success.

Working at our company means

This is a great place to grow your skills, receive hands-on training, and make a genuine impact on our clients’ businesses.

• Competitive pay with consistent bonus and raise opportunities
• Flexible and open work environment
• Career development and growth
• 401(k) match
• Happy hours
• Group health insurance options
• Collaborative team environment
• Being a part of something bigger than yourself

About the Role

We’re looking for an account manager to join our growing team! As an account manager at EMSC, you’ll need the ability to work on a variety of different projects that span the spectrum from SEO to PPC. You’ll be expected to have a basic understanding of Google Analytics, navigate the back-end of WordPress, and be familiar with organic search marketing tactics.

The account manager plays a pivotal role in keeping our campaigns and projects (product strategy, web development, email marketing, content creation, etc.) moving internally and managing the client’s expectations. You’ll establish yourself as a trusted partner to clients, and will use your expertise in the products & services offered at EMSC to guide them to the best solution for their business objectives. The AM engages cross-functionally with all team members as the communication hub to gather information and understand the overall ask in terms of campaign objectives and deliverables. This role proactively works to move the creative and delivery team members toward completion of projects while ensuring all strategy and execution is always aligned with client goals.

Key Responsibilities

• Act as the main EMSC point of contact with the client, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectations
• Initiate on-going communication with clients to manage and align expectations, ensure performance expectations are met, and provides ongoing strategic consultation
• Coordinate & manage all facets of campaigns and projects with internal teams from kickoff through delivery
• Lead, facilitate, and participate in all client meetings and supports the Accounts Team Lead & Head of Accounts in managing client relationships to achieve team and agency goals
• Serves as the client advocate when discussing internal deliverables and projects
• Is knowledgeable and stays up to date with clients’ brands/products/services

Requirements

• Great understanding of digital marketing and 2+ years experience working for a digital marketing organization
• Exceptional interpersonal skills (communicating, listening, empathizing, problem-solving) that inspires trust with client relationships and team collaboration
• Proven track record in client/account management and cultivating and growing client relationships
• A basic understanding of SEO and PPC
• Accountable team player
• Project management skills and attention to detail
• Comfortable with a fast-paced and evolving environment