Azure & VDI Systems Engineer (TS/SCI)

Insight Global; Patuxent Highland (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a skilled IT operations professional to serve as the primary on-site resource in an Azure-based cloud environment. You will troubleshoot cloud-hosted applications, virtual desktops, and user access while delivering excellent customer service.

Responsibilities include managing support requests in Jira/ServiceNow, triaging issues, escalations to engineering/DevOps, and maintaining Azure Virtual Desktop along with VM images on Windows and Linux.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in technical support, systems administration, help desk, or IT operations.
• Experience with Azure cloud environments and Azure Virtual Desktop (AVD).
• Experience with Windows and Linux administration.
• Experience with configuration management tools: Salt, Ansible, Chef, Puppet.
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication; ability to work independently in a customer-facing environment.

Responsibilities

• Serve as the primary on-site technical resource in an Azure-based cloud environment.
• Troubleshoot and resolve issues related to cloud-hosted apps, virtual desktops, and user access; provide excellent customer service.
• Manage and document support requests through Jira or similar ticketing platforms; ensure timely resolution.
• Perform issue triage and escalate to engineering, platform, DevOps, SRE, and development teams when deeper support is required.
• Support Tier 4 troubleshooting for cloud platform issues while coordinating with lower-tier teams.
• Administer and maintain Azure Virtual Desktop (AVD) and other VDI technologies; image creation, deployment, and patching.
• Build and maintain VM images across Windows and Linux environments.

Skills

Azure cloud environments

VDI / AVD

Windows & Linux administration

Jira / ServiceNow

Salt / Ansible / Chef / Puppet

Troubleshooting

Communication skills

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Salt

Ansible

Chef

Puppet

Jira

ServiceNow

GitLab

Job description

Insight Global is seeking a skilled IT operations professional to serve as the primary on-site resource in an Azure-based cloud environment. You will troubleshoot cloud-hosted applications, virtual desktops, and user access while delivering excellent customer service.

Responsibilities include managing support requests in Jira/ServiceNow, triaging issues, escalations to engineering/DevOps, and maintaining Azure Virtual Desktop along with VM images on Windows and Linux.