TS/SCI Azure Administrator

Insight Global; Patuxent Highland (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a skilled IT operations professional to serve as the primary on-site resource in an Azure-based cloud environment. You will troubleshoot cloud-hosted applications, virtual desktops, and user access while delivering excellent customer service.

Responsibilities include managing support requests in Jira/ServiceNow, triaging issues, escalations to engineering/DevOps, and maintaining Azure Virtual Desktop along with VM images on Windows and Linux.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in technical support, systems administration, help desk, or IT operations.
• Experience with Azure cloud environments and Azure Virtual Desktop (AVD).
• Experience with Windows and Linux administration.
• Experience with configuration management tools: Salt, Ansible, Chef, Puppet.
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication; ability to work independently in a customer-facing environment.

Responsibilities

• Serve as the primary on-site technical resource in an Azure-based cloud environment.
• Troubleshoot and resolve issues related to cloud-hosted apps, virtual desktops, and user access; provide excellent customer service.
• Manage and document support requests through Jira or similar ticketing platforms; ensure timely resolution.
• Perform issue triage and escalate to engineering, platform, DevOps, SRE, and development teams when deeper support is required.
• Support Tier 4 troubleshooting for cloud platform issues while coordinating with lower-tier teams.
• Administer and maintain Azure Virtual Desktop (AVD) and other VDI technologies; image creation, deployment, and patching.
• Build and maintain VM images across Windows and Linux environments.

Skills

Azure cloud environments

VDI / AVD

Windows & Linux administration

Jira / ServiceNow

Salt / Ansible / Chef / Puppet

Troubleshooting

Communication skills

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Salt

Ansible

Chef

Puppet

Jira

ServiceNow

GitLab

Job description

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

3+ years of experience in technical support, systems administration, help desk, or IT operations environments.

Experience supporting Microsoft Azure cloud environments and cloud-hosted applications.

Hands-on experience with Virtual Desktop Infrastructure (VDI), preferably Azure Virtual Desktop (AVD).

Experience supporting and troubleshooting Windows and Linux operating systems.

Experience with configuration management tools such as Salt, Ansible, Chef, or Puppet.

Experience using Jira, ServiceNow, or similar ticketing and incident management platforms.

Strong troubleshooting, analytical, and problem-solving skills.

Ability to work independently in a customer-facing environment with minimal on-site supervision.

Excellent written and verbal communication skills.

Nice to Have Skills & Experience

Experience administering Jira, Confluence, and GitLab environments, including backup and recovery activities.

Experience building, deploying, and maintaining virtual machine images.

Familiarity with cloud operations, DevOps, or Site Reliability Engineering (SRE) practices.

Experience supporting government or defense-related cloud environments.

Experience operating in environments with strict SLA and response time requirements.

Job Description

Serve as the primary on-site technical resource supporting users within an Azure-based cloud environment.

Troubleshoot and resolve issues related to cloud-hosted applications, virtual desktops, and user access while providing excellent customer service.

Manage and document support requests through Jira or a similar ticketing platform, ensuring accurate tracking and timely resolution.

Perform issue triage and coordinate escalations to engineering, platform, DevOps, SRE, and development teams when deeper technical support is required.

Support Tier 4 troubleshooting activities for cloud platform issues while working closely with teams responsible for lower-tier support.

Administer and maintain Azure Virtual Desktop (AVD) and other VDI technologies, including virtual machine troubleshooting, image creation, deployment, and patching.

Build and maintain virtual machine images across Windows and Linux environments.

Utilize configuration management tools such as Salt, Ansible, Chef, or Puppet to automate software deployment and system administration tasks.

Monitor system health and performance, identify recurring issues, and contribute to long-term operational improvements.

Support planned maintenance activities and communicate service impacts to end users when necessary.

Create and maintain support documentation, knowledge base articles, and standard operating procedures.

Route tickets to the appropriate technical teams when required and help ensure service-level agreement (SLA) compliance.

Collaborate with cloud providers and internal technical teams to resolve infrastructure and application-related issues