VDI / Cloud Operations & Maintenance Engineer

Strategic Business Systems, Inc (SBS); Savannah (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Strategic Business Systems, Inc. (SBS) is seeking a Senior VDI/Cloud Operations & Maintenance Engineer to support an enterprise VDI and cloud environment. The role is onsite and requires a current TS/SCI clearance.

The candidate will administer Windows-based systems, manage virtual desktops, and coordinate with cybersecurity teams to maintain availability, security, and performance of critical infrastructure. Experience with Horizon, Citrix, and AVD is preferred.

Qualifications

• 7+ years of professional systems administration experience.
• 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure.

Responsibilities

• Perform daily operations and maintenance for enterprise VDI, virtualization, and cloud infrastructure.
• Monitor system availability, performance, capacity, and health; proactively resolve issues.
• Troubleshoot complex issues across VDI, VMs, OS, apps, authentication, networking, storage, and desktop connectivity.
• Administer and maintain VDI environments including pools, VMs, user assignments, profiles, policies, images, and apps.
• Configure, maintain, and decommission VMs and related infrastructure per procedures.
• Perform patching, updates, configuration changes, and routine maintenance.
• Support Windows-based enterprise environments, AD, DNS, DHCP, and authentication services.
• Analyze logs and metrics to diagnose infrastructure issues; improve performance and reliability.
• Coordinate with network, cybersecurity, storage, and service desk teams to resolve issues.
• Assist with security compliance, hardening, and vulnerability remediation.

Skills

Windows Server administration

Active Directory

Group Policy

DNS

DHCP

Tools

VMware Horizon

Citrix

Azure Virtual Desktop (AVD)

Job description

VDI / Cloud Operations & Maintenance Engineer

**Current active TS/SCI clearance required**
Onsite required

ABOUT SBS

Strategic Business Systems, Inc. (SBS) is a national Information Technology services company delivering mission-critical infrastructure, cloud, cybersecurity, and enterprise technology solutions to federal and commercial customers.

Our team supports complex IT environments where reliability, security, and performance are essential. We are seeking experienced technical professionals who enjoy solving challenging infrastructure problems, working collaboratively, and supporting enterprise technology operations.

SBS is seeking an experienced Senior VDI / Cloud Systems Administrator to support the daily operations, maintenance, and administration of an enterprise Virtual Desktop Infrastructure (VDI) and cloud environment.

This is a hands-on technical position focused on maintaining system availability, troubleshooting complex infrastructure issues, optimizing performance, and ensuring the continued reliability and security of existing services.

The ideal candidate will have a strong background in Windows systems administration, enterprise virtualization, VDI technologies, and cloud infrastructure. This individual should be comfortable working across multiple technology platforms, resolving operational challenges, and collaborating with infrastructure, networking, and cybersecurity teams. An active TS/SCI clearance is required for consideration to this role

KEY RESPONSIBILITIES

Perform daily operations and maintenance (O&M) activities for enterprise VDI, virtualization, and cloud infrastructure.

Monitor system availability, performance, capacity, and overall infrastructure health, proactively identifying and resolving operational issues.

Troubleshoot complex technical issues involving virtual machines, operating systems, applications, authentication, networking, storage, and desktop connectivity.

Administer and maintain existing VDI environments, including desktop pools, virtual machines, user assignments, profiles, policies, images, and applications.

Provision, configure, maintain, and decommission virtual machines and associated infrastructure resources in accordance with established procedures.

Perform routine system administration, patching, software updates, configuration changes, and scheduled maintenance activities.

Support Windows-based enterprise environments, including Active Directory, Group Policy, DNS, DHCP, and authentication services.

Analyze system logs, alerts, events, and performance metrics to diagnose and resolve infrastructure issues.

Monitor resource utilization and recommend improvements to system performance, availability, and operational efficiency.

Support incident management, problem resolution, service requests, and operational troubleshooting.

Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams to resolve technical issues.

Assist with vulnerability remediation, security compliance, and infrastructure hardening activities.

Perform post-maintenance validation and functional testing to ensure continued service availability.

Maintain accurate technical documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.

Identify recurring technical issues and recommend improvements to infrastructure reliability, maintainability, and support processes.

Provide technical guidance and knowledge transfer to other support personnel as needed.

Participate in scheduled maintenance activities and operational support efforts as required.

REQUIRED QUALIFICATIONS

Seven (7) or more years of professional systems administration experience, including at least four (4) years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure.

Hands-on experience supporting enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop (AVD), or equivalent technologies.

Strong Windows Server and enterprise systems administration experience.

Working knowledge of Active Directory, Group Policy, DNS,