Cloud Support Specialist

JCW Group; Charlotte (NC); On-site; USD 160,000 - 180,000; Full time

Job summary

A leading technology firm in Charlotte seeks an Azure Cloud Support Specialist to support complex Azure environments. The ideal candidate will have 7-10 years of experience in Azure support, providing technical troubleshooting for enterprise applications. Responsibilities include acting as the L3 expert for Azure systems, collaborating with multiple teams, and maintaining secure architectures. This full-time role emphasizes automation and cloud technologies, requiring hands-on experience with automation tools such as Terraform and Azure DevOps.

Qualifications

• 7-10 years supporting Azure environments in an engineering or production support capacity.
• Proven experience as an L3 support engineer across Azure applications, networking, and infrastructure.
• Strong understanding of CI/CD, IaC, and Cloud troubleshooting principles.

Responsibilities

• Act as the L3 escalation point for Azure apps, infrastructure, and production environments.
• Support pre‑production and post‑production deployments for enterprise Java applications.
• Implement and maintain scalable, secure Azure architectures.

Skills

Azure applications and infrastructure

Technical troubleshooting skills

Automation and scripting

Tools

Terraform

PowerShell

Azure DevOps

Ansible

Job description

Base Pay Range

$160,000.00/yr - $180,000.00/yr

About the Role

We’re expanding our Cloud Engineering function and seeking an Azure Cloud Support Specialist to support complex Azure environments, lead technical troubleshooting, and guide the stability of enterprise applications. This is a high‑impact role for someone who thrives in fast‑paced, mission‑critical production settings.

You’ll operate as the L3 expert across Azure applications and infrastructure, work closely with development teams, and influence cloud adoption across multiple regions. If you enjoy solving deep technical issues, improving automation, and owning the health of enterprise systems, this is a strong next step.

Responsibilities

• Act as the L3 escalation point for Azure apps, infrastructure, and production environments.
• Support pre‑production and post‑production deployments for enterprise Java applications.
• Implement and maintain scalable, secure Azure architectures, including monitoring, alerting, and automation.
• Collaborate with DevOps, development, security, and cloud engineering teams to drive operational excellence.

Qualifications

• 7‑10 years supporting Azure environments in an engineering or production support capacity.
• Proven experience as an L3 support engineer across Azure applications, networking, and infrastructure.
• Strong understanding of CI/CD, IaC, and Cloud troubleshooting principles (Terraform/ARM/Bicep ideal).
• Hands‑on experience with automation or scripting (PowerShell, Azure DevOps, Ansible, or similar).

Required Skills

• Expertise in Azure applications and infrastructure.
• Technical troubleshooting skills.
• Experience with automation and scripting.

Preferred Skills

• Experience with CI/CD and IaC.
• Familiarity with Terraform, ARM, or Bicep.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

• Engineering and Information Technology
• Banking