Production Support Engineer | Azure & SQL

Softensity Inc; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Softensity Inc. is seeking a Production Support Engineer to back a mission-critical tax compliance platform used by financial services professionals worldwide.

The ideal candidate will own troubleshooting across Azure, SQL, logs, and monitoring tools, collaborate with global teams, and improve processes with documentation and automation.

Qualifications

• 5+ years of experience in Production Support or Application Support.
• Hands-on experience with Microsoft Azure and cloud-based application troubleshooting.
• Strong SQL knowledge for queries, data validation, and troubleshooting.
• Experience with application logs, monitoring, and incident management.

Responsibilities

• Investigate and resolve production incidents.
• Troubleshoot cloud-hosted applications using Azure Portal and logs.
• Execute SQL queries for data validation and issue investigation.
• Manage incidents via Jira Service Management (JSM).
• Communicate updates to end users with clear guidance.
• Perform root cause analysis and collaborate with development teams.
• Improve support processes through documentation, AI tools, and automation.

Skills

Azure

SQL

Incident management

Troubleshooting

Communication

Customer focus

Tools

Jira Service Management

Azure Portal

Log Analytics

Application Insights

Job description

We are looking for a Production Support Engineer to support a mission-critical tax compliance platform used by financial services professionals worldwide.

The ideal candidate has hands-on experience with Microsoft Azure, SQL, and enterprise application support, combined with strong troubleshooting, communication, and problem-solving skills.

Key Responsibilities

• Investigate and resolve production incidents and application issues.
• Use Azure Portal, application logs, and monitoring tools to troubleshoot cloud-hosted applications.
• Execute SQL queries for data validation and production issue investigation.
• Manage incidents through Jira Service Management (JSM) or similar ITSM tools.
• Communicate directly with end users, providing clear updates and technical guidance.
• Perform root cause analysis and collaborate with development teams on complex issues.
• Improve support processes through documentation, AI tools, and automation.

Mandatory Requirements

• 5+ years of experience in Production Support or Application Support.
• Hands-on experience with Microsoft Azure and cloud-based application troubleshooting.
• Solid SQL knowledge for queries, data validation, and troubleshooting.
• Experience with application logs, monitoring, and incident management.
• Excellent verbal and written English communication skills.
• Strong customer service, ownership, and problem-solving skills.
• Ability to prioritize incidents and work with global teams.
• Azure Monitor, Log Analytics, or Application Insights.

Nice to Have

• Exposure to .NET applications, Python, GitHub Actions, or AI-assisted automation.
• Experience supporting financial services or business-critical applications.
• Availability for on-call rotations and occasional weekend coverage.