Azamara Cruises | A/V Manager/Technician - Lighting & Video

RWS Entertainment Group; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

RWS Global is seeking an A/V Manager/Technician - Lighting & Video to oversee all onboard audio-visual systems across entertainment venues on Azamara ships. You will report to the Cruise Director and manage the A/V Operator, ensuring safe operations, programming, and maintenance of lighting and video for performances and events.

You will program GrandMA3 lighting, operate shipboard media servers, coordinate rehearsals, and troubleshoot technical issues to ensure smooth show execution.

Responsibilities

• Professional Standards & Conduct: Conduct oneself professionally and courteously with guests and crew.
• Leadership & Team Management: Direct, coach, supervise, and evaluate the A/V Operator; lead weekly team meetings.
• Scheduling & Production Planning: Schedule rehearsals, trainings, and performances; maintain weekly maintenance for props/sets.
• Show & Event Operations: Set up events shipwide; run and store A/V equipment; coordinate pre/post-show duties.
• Technical Oversight & Troubleshooting: Serve as primary A/V troubleshooter; oversee equipment maintenance and repairs.
• Lighting Design & Programming: Program and operate GrandMA3 lighting; adjust cues for events.
• Cross-Discipline Technical Support: Assist with audio playback, spotlight, and deck crew duties.
• Video, Media, and Special Effects Systems: Operate media servers; troubleshoot LED walls and projectors.
• Equipment, Inventory & Documentation: Maintain inventory; document failures and repairs; handover notes.
• Equipment Maintenance, Safety & Reporting: Inspect and maintain lighting/video equipment; assist with maintenance.
• Communication & Liaison Responsibilities: Liaise with Shoreside Entertainment management and onboard production; attend required trainings.

Job description

JOB DETAILS

Job Title: A/V Manager/Lighting & Video
Reports To: Cruise Director
Direct Reports: A/V Operator - Sound
Place of Work: Onboard Azamara Ships
Other: Contract (Flexible start & end dates)

ABOUT RWS GLOBAL

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated
RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

JOB SUMMARY

The A/V Manager/Technician - Lighting & Video oversees all audio-visual equipment and personnel, ensuring the safe, efficient operation and maintenance of A/V systems across all entertainment venues. This role is responsible for supporting performances by guest entertainers as well as all programmed activities produced by the onboard entertainment team. The A/V Manager/Technician – Lighting & Video is primarily responsible for the effective operation of all lighting- and video- related needs for assigned venues and operations. Reporting to the Cruise Director, this role is responsible for the programming of all events, running of performances, and general maintenance of the lighting and video systems. The Technician is expected to maintain a moderate level of proficiency in programming and operating media servers for visual effects playback. This position is responsible for the safe setup, operation, troubleshooting, and maintenance of equipment used by cast and crew, and for participating in all technical setups and strikes. As needed, the A/V Technician – Lighting & Video acts as the primary technical crew member for the venue and supports rehearsals, special events, and show execution across Deck, Lighting, and Sound disciplines.

KEY TASKS

Role & Responsibilities: Professional Standards & Conduct:

• In accordance with Azamara Cruises’ Go Further Standards, conduct oneself in a professional and courteous manner at all times. This includes physical and verbal interactions with guests, fellow shipboard employees, and behavior in guest-contact and crew areas.

Leadership & Team Management:

• Direct, coach, support, supervise, and evaluate the job performance of the A/V Operator.
• Supervise and coordinate the A/V Team’s daily schedules, including conducting weekly meetings.
• Provide technical management for all shows and onboard activities.

Scheduling & Production Planning:

• Responsible for scheduling all rehearsals, training sessions, and performances, including required personnel scheduling.
• Establish and oversee the weekly maintenance schedule for show props and sets.
• Schedule and perform regular safety and inventory checks to ensure proper storage and readiness of all equipment and materials.

Show & Event Operations:

• Set up all events occurring throughout the ship in collaboration with the A/V team.
• Move, set, operate, strike, and store all audio-visual equipment, including lighting, sound, scenery, and props, throughout the ship on a daily basis.
• Oversee all cast pre-sets and post-performance put-away, coordinating tasks with the Vocal Captain or Dance Captain as appropriate.
• Preset, program, and run all events taking place across all venues.
• Complete pre- and post-show duties for each performance and rehearsal, ensuring all technical equipment and scenic elements are safely stored.
• Assist as needed with all events, trainings, and venue activities, including technical setups, playbacks, and other production-related duties as reasonably requested.

Technical Oversight & Troubleshooting:

• Act as the primary audio-visual troubleshooter, resolving equipment, system, or stage-related issues as they arise.
• In conjunction with the Broadcast Manager, oversee the maintenance of all technical equipment used in presentations and performances.
• Ensure all entertainment equipment functions properly and that any equipment sent ashore for repair is accompanied by appropriate documentation.
• Ensure repaired equipment is returned to the vessel in a timely manner and that repair records are properly maintained.

Lighting Design & Programming:

• Program, operate, and update lighting cues on GrandMA3 series lighting consoles for performances, rehearsals, and special events.
• Design, busk, and adjust lighting looks in real time to support special events and changing operational needs

Cross-Discipline Technical Support:

• Basic knowledge of audio playback and mixing, spotlight operation, and stage deck crew duties, including moving set pieces and assisting with quick changes.
• Keep a working knowledge of other technicians’ show tracks and responsibilities to support operational continuity.
• Support audio playback, basic mixing, spotlight operation, and stage deck activities, including moving set pieces and assisting with quick changes, as needed.

Video, Media, and Special Effects Systems:

• Operate shipboard media servers for playback, content loading, output routing, and basic troubleshooting.
• Troubleshoot and maintain LED walls, projectors, and related video systems to support reliable show and event execution.
• Assist with the setup, operation, and basic troubleshooting of special effects systems as assigned.

Equipment, Inventory & Documentation:

• Oversee all shipboard Entertainment property and, in conjunction with the Broadcast Manager, Vocal Captain, Dance Captain, and other stakeholders, maintain accurate inventory lists reflecting the condition and status of all equipment.
• Report equipment requiring repair or replacement to the Cruise Director, Hotel Director, Onboard Engineering Personnel, and other shipboard management as appropriate, and elevate to shoreside stakeholders as required.
• Maintain complete records of equipment failures, repairs, replacements, and inventory related to both equipment and supplies.
• Keep detailed notes on the ongoing status of equipment and all A/V operational areas and provide formal handover notes to a successor.

Equipment Maintenance, Safety & Reporting:

• Regularly inspect and maintain lighting and video equipment to ensure safe and effective operation.
• Complete equipment inventories and maintenance as required, following all reporting procedures established by Azamara and RWS.
• Assist with general maintenance of technical equipment, scenic elements, and prop assets as needed

Communication & Liaison Responsibilities:

• Act as liaison between Shoreside Entertainment Management, Producers, and onboard production personnel.
• Acquire and maintain working knowledge of shipboard standard operating procedures to assist guests and crew members with inquiries.
• Attend meetings, including monthly Hotel Maintenance meetings, as well as required trainings, courses, and work-related activities.